Dominica Electricity Services Ltd.

11/08/2026

📌DOMLEC informs its customers at Ansi Crete that their electricity supply will be interrupted on Friday 14th August, 2026 between the hours of 9:00 a.m. and 4:00 p.m.

This interruption is necessary to allow DOMLEC to carry out maintenance on the high voltage distribution system at Ansi Crete.

Additional information is available on our website at www.domlec.dm under ‘Scheduled Outages’. DOMLEC appreciates your understanding in this matter and regrets any inconvenience caused.

**Kindly note that these are estimated times. Restoration of service may be delayed for safety/capacity reasons.**

10/08/2026

🚨IMPORTANT NOTICE TO OUR PAY AS YOU GO (PAUG) CUSTOMERS🚨

STAY TUNED: Customers will be notified once the new link is active.

DOMLEC informs its Pay-As-You-Go customers that the web link used to access our online customer portal has been updated. To continue accessing your account and online services, please use the new portal link provided below:

👉New Link: https://mypaug.domlec.dm/👈

Customers are encouraged to update any bookmarks or saved favorites in their web browser to ensure they are directed to the correct portal going forward. Your existing login credentials remain unchanged. Simply use the new portal link to sign in as usual.

If you experience any difficulty accessing your account or require assistance, please contact our Customer Service Team at the following numbers:

☎️(767) 255-6118
☎️(767) 255-6014
☎️(767) 255-6024
☎️(767) 255-6000

10/08/2026

Hurricane Tip #10: Stock Extra Water 💧

Water is one of the most important supplies to have before a hurricane.

Store enough clean drinking water for every member of your household, and don't forget water for cooking, basic hygiene, and your pets. If possible, fill clean containers before the storm arrives in case the water supply is disrupted.

Don't wait until shelves are empty. Prepare early and stay one step ahead.

A safe water supply is essential for keeping your family healthy before, during, and after a storm.

08/08/2026

UPDATE: Service was restored at 4:05 PM. Thank you for your patience.

DOMLEC is currently investigating an unscheduled power interruption affecting customers from Ti-Bay to Capuchin. Our crews are working swiftly to have the power restored as soon as it is possible and safe to do so.

We thank all customers for their patience and understanding and regret any inconvenience caused as a result.

08/08/2026

DOMLEC informs its customers that we unfortunately experienced another unplanned outage this evening affecting customers in Castle Comfort to Scotts Head and Bagatelle,Laudat Village and sections of the southeast of the island. Power has already been restored from Castle Comfort to Bagatelle and our teams are enroute to restore power to the affected areas in the southeast,Laudat Village and Loubiere to Scotts Head.

We apologise for the inconvenience caused and will continue to provide updates.

07/08/2026

⏰To our valued customers: A kind reminder of the Juice Service Interruption scheduled for Monday 10th & Tuesday 11th August 2026. Remember to credit your accounts by 6:00 PM on Sunday 9th August 2026.⏰

📌NOTICE OF JUICE (PREPAID) SERVICE INTERRUPTION📌

DOMLEC advises its Pay As You Go customers that work will be undertaken to prepare the upgraded JUICE platform for going live. During the period, Monday 10th and Tuesday 11th August 2026, customers and vendors will not be able to access the JUICE portal for topping up and will also not receive message alerts while the system is being activated.

Customers are therefore encouraged to top up their accounts no later than 6:00 PM on Sunday 9th August, 2026 and ensure there is sufficient credit to last until Wednesday 12th August 2026.

This temporary inconvenience is necessary to facilitate important upgrades to the JUICE platform, which will ultimately provide customers with a more reliable, efficient, and improved service experience.

DOMLEC thanks all customers for their patience and understanding.

07/08/2026

📌Important Notice regarding access to PDF Bills.📌

To our Valued Customers,

DOMLEC is committed to continually improving the services we provide to our customers.

As part of this commitment, please be advised that the online feature allowing customers to download PDF copies of their bills will be retired on Monday 17th August 2026. Customers can continue to view their bill details and make payments through our online portal at https://myaccount.domlec.dm.

Those who still require a PDF copy of their bill, may request to have it emailed directly to them by providing a valid email address to our customer service team.

This decision forms part of our ongoing efforts to modernize our digital services and lay the foundation for future enhancements that will provide an improved, secure online experience.

DOMLEC thanks all customers for their understanding and continued support as we work to enhance our digital services.

07/08/2026

Statement on Unplanned Outages on Thursday 6th & Friday 7th August 2026.

07/08/2026

*****Service was restored to all affected customers at 10:25 PM. Once again, we apologize for the inconvenience caused as a result of these unplanned outages. Do have a restful evening.****

DOMLEC is aware of an unplanned power interruption affecting customers from St. Joseph to Capuchin, Bourne to Wesley, Riviere Cyrique to Delices and Castle Comfort to Scottshead and Bagatelle. The restoration process has already begun.

We apologize for the inconvenience caused and thank all customers for their understanding and patience.

06/08/2026

This week as we focus on the importance of packing an emergency kit, What do you think is the one item people tend to forget to place in their emergency kit?? We look forward to your responses!