02/11/2026
📢 A LITTLE BUSINESS UPDATE – RSS AIR CONDITIONING & REFRIGERATION ❄️
As RSS continues to get busier, we’re making a small change to how we handle our calls, messages and customer enquiries.
From now on, our usual contact number, 07922 598158, will be answered by my wife during working hours rather than myself. 📞
My wife has actually been involved in the business for the last couple of years, helping out with various things behind the scenes, so she’s certainly not a new face to RSS! We’re simply changing things around a little to help keep everything running more smoothly.
As most of you know, I’m usually out on the tools carrying out installations, servicing and maintenance. Whether I’m up a loft, halfway up a ladder, working on a roof or driving between jobs, it’s not always possible to answer calls or reply to messages straight away.
With the workload increasing, I’ve also been struggling to keep on top of all the messages coming in, particularly regarding servicing, booking appointments and general enquiries. Sometimes messages can get buried amongst everything else, and the last thing I want is for customers to feel they’ve been forgotten about.
So we’re making a few changes to get things a bit more organised! 😊
My wife will now be taking on more of the day-to-day communication, including:
📞 Answering calls and responding to messages
📅 Organising servicing and appointments
❄️ Dealing with new customer enquiries
📝 Keeping track of bookings and outstanding jobs
💬 Passing on anything that needs my attention
This will allow me to concentrate on the job I’m carrying out without constantly having to stop to answer the phone, while making sure enquiries and messages are being dealt with more efficiently.
Nothing else is changing! Same contact number, same business and the same commitment to providing a quality service. We’re just making better use of the help that’s already there!
I’d also like to thank everyone for their continued support and patience, particularly anyone who’s had to wait a little longer than usual for a reply recently.
It’s been a very busy year, which I’m incredibly grateful for, and hopefully these small changes will make things easier for everyone going forward.
Thanks again for supporting our small family business! ❤️
If I’ve missed anyone due to the extremely busy summer we’ve had get in touch via WhatsApp and we get your service booked in.
RSS Air Conditioning & Refrigeration ❄️
📞 07922 598158
🌐
Professional air conditioning installation, servicing & refrigeration across Scotland and Northern England. F-Gas certified, fully insured, 10-year warranty. Call Ross: 07922 598158