Southgate and Culham Plumbing and Heating Suffolk

23/12/2022

We would just like to wish all our customers a lovely Christmas and happy, healthy New Year.

Thank you for all your custom and support, we really do appreciate it.

We are here for you if you have an emergency over the holidays, so please give us a call on 01473 327788 or 07860 620750. We won’t be answering the phone, but will be monitoring it. So please leave a message and we will come straight back to you.

Unfortunately we are only able to offer this service to our existing, regular customers.

Apologies, we would love to be able to extend this offer and help everyone who might have an emergency, but after such a busy year, we really need to recharge our batteries.

If you would like to become a regular customer please give us a call when we reopen or pop over an email to [email protected].

We reopen for normal business on Tuesday 3rd January

Happy Christmas!

With all our best wishes
Kind regards
Kevin and Nikki

10/02/2021

Temperatures are set to plummet overnight with condensates from gas boilers liable to freeze.

Easy diy fix, so if your heating is not working please click on the following link for advice on how to resolve.

https://www.worcester-bosch.co.uk/heating-advice/frozen-condensate

Still not sure? No problem, just give us a call on 01473 327788 and we will try to help all we can over the phone without costing you a penny. (If an engineer visit is required we would unfortunately have to charge **)

** at the moment, out of loyalty, we can only offer an engineers visit to our existing customers

27/01/2021

17/12/2020

Wishing all our lovely customers a happy, safe Christmas.
Thank you from all of us for your continued custom throughout this difficult year, your loyalty and business means the world to us.

We are here for you if you need us for an emergency over the Christmas Holidays, so please just give us a call. (Apologies, this service is just for existing customers only)

Stay safe and we look forward to being of assistance to you in 2021.

26/03/2020

COVID-19 - WE ARE STILL OPEN FOR EMERGENCY WORK ONLY.

There has been much confusion about what we are and what we are not permitted to do. Matt Hancock, Health Secretary, stated yesterday that Building and Boiler Maintenance must continue. We also received advice from Gas Safe saying that we can continue as long as we abide by the guidelines. Worcester have said that, for boilers under Guarantee, that must be serviced annually to keep the Guarantee valid, they are now giving a 6mth grace due to the current crisis. So very mixed messages.

We have been faced with a great dilemma, do we close completely or just do emergency work. We have decided that people need heating and hot water, even more so now, so will remain open to ensure our customers are looked after. We are of course following Government advice and will of course act accordingly if things change.

We have now, as of today, made the decision that we will only be carrying out emergency work, such as loss of heating / hot water, emergency boiler replacements, water leaks, oil leaks and gas leaks for the foreseeable future.

Gas Safe have stated that Land Lord Certificates MUST be carried out so we will continue with that work for you. We have a two month grace before the current certificate runs out, so if we look after your rented property please give me a call ASAP so we can schedule the work to ensure you remain legal.

Our engineers (as you can see from the lovely selfie they’ve just sent me) are well equipped for theirs and your protection with masks, gloves, hand sanitiser and cleaning spray, and will strictly be following the guidelines set by the Government.

If you have an emergency please give us a call 01473 327788.

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We will only attend with the following guarantee from your selves:

- You must ensure the area where you need us to work is cleared prior to our arrival.

- You must keep at least a 2m distance (preferably more) from our engineer(s) at all times.

- our engineers are no longer using their card machines due to the risk of spread of this virus. The only available method of payment is via card payment over the phone or via bank transfer. You will receive a receipt via email, apologies we cannot accept any other method of payment at this time.

- you must tell us if you or anyone in your home has any of the Corona Virus symptoms or been in contact with someone who has within the last 14days.

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We ask that you clean all areas where our engineers are expected to work both before and after they have been to your home. They will also clean the area before and after they have finished their work.

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Society and business is facing a huge challenge, but we will get through this if we ALL strictly stick to the rules which have been set by our Government.

I, on behalf of myself and our little team, wish to thank all our customers for your cooperation and continued support through these troubled times. With my very best wishes and kind regards, Nikki

04/03/2020

CORONAVIRUS

As we hear more and more cases of this effecting the Uk we are very much aware of the need to protect our customers and our engineers.

So, please, if you have been on holiday recently or been in close contact with someone who has please make our office aware at the time of booking.

Our engineers have been equipped with alcohol wipes as it’s not always possible to wash hands regularly with hot soapy water between customers homes.

We will always attend, but forewarned is forearmed especially when we have a lot of elderly and or vulnerable customers, as well as our employees to protect.

Thank you for your help in this matter, kind regards as always, Nikki

24/12/2019

Gosh, what a busy year! So sorry didn’t realise it had been quite so long since my last post! (Must do better)

The engineers and I would just like to take this opportunity to thank all of our lovely customers for their continued custom in 2019, we are very grateful for the faith and trust you give us.

Happy Holidays! We hope you all have a wonderful time, stay safe and we look forward to being of service to you in 2020.
Kind Regards, Nikki

24/03/2019

Proud to be both Viessmann and Worcester Installers.
Both Which? Best Buy boilers.

🏆 Which? Best Buy 2018 🏆

21/12/2018

We would like to wish all our customers a very Happy Christmas and New Year.

Thank you your continued custom and loyalty during 2018, we look forward to being of assistance to you in 2019.

We are open over the holidays for emergencies for our existing customers. Please phone 01473 327788 if you need us!

01/03/2018

Absolutely inundated with phone calls from customers today with frozen condensate pipes stopping their boilers working.

Going to be another freezing night so please, when you go to bed leave your heating on constant and drop the temperature down to 18degrees. This will keep things ticking over and hopefully prevent your condensate freezing up.
A bit more gas / oil is going to be cheaper then a call out from a Heating engineer.

If your condensate does freeze, carefully pour boiling water over it (you will need a few kettles worth) - hopefully it will save you a call out!

Stay warm and safe 😊

11/12/2017

So sorry we've been so quiet on here, we have all been extremely busy making sure our lovely customers are warm and snug for Christmas. Have just received this card from one of those lovely customers (thank you 😊)

With that said, Christmas is but two weeks away! (Where had the year gone?) We would like to take this opportunity to thank you all for your continued valued custom and wish you all a wonderful Christmas.

best wishes Southgate and Culham Team