Covering (Domestic):- Breakdowns, Servicing and Landlord Certificates:-
Natural Gas
LPG
Oil
Air Source and Ground Source Heat pumps
Solar Thermal
Unvented hot water
(Some install work also undertaken) When we state ‘us’ or ‘we’ we mean ‘Miranda Waite’, when we state ‘you’ we mean ‘the customer’. When we provide you with an Estimate :-
May have a 10% ‘+’ or ‘-’ variation on the given price. Estim
ate will good for 30 days as long as there is no increase from supplier on Materials. When we provide you with a Quotation:-
All labour and materials are at a fixed price. Quotation will good for 30 days as long as there is no increase from supplier on Materials. When we work subject to our Day Rate: -
It is calculated on an hourly basis at the current hourly rate. Our Travel time to get to you:-
For one off call outs – this will incur a charge which is based on labour for travel time (to and from property) and includes up to 1 hour’s labour. Any Labour thereafter for that day will be charged on the hourly rate. where a days labour is book in or more. Works are still being carried out on “day rate”, but travel is only chargeable one way, (On priced installation projects we include travel in the Estimate or Quotation price.) We guarantee our work:-
Labour supplied by us carries a twelve months guarantee from date of invoice. Materials supplied by us carry a twelve month guarantee materials, from date of purchase from the supplier. Materials not supplied by us will not be covered by any guarantee by us and in the event of a product failure the purchaser will need to acquire a new product at his/her cost. Any inspection etc by us will be chargeable, If removal and installation is required by us then callout fees/costs then this will also be chargeable. The Guarantee will become null & void if the work/appliance completed/supplied by the Us is:
(a) Subject to misuse or negligence. (b) Repaired, modified or tampered with by anyone other than employed/subcontracted by Us. We will accept no liability for, or guarantee suitability, materials supplied by the Customer & will accept no liability for any consequential damage or fault. Where we agree to carry out work on installations of inferior quality (or over 10 years old) no warranty is guarantee is given in respect of such works and we accept no liability in respect of the effectiveness of such work of otherwise
Payment Terms:-
Invoices are due for payment immediately upon presentation to you. Payment can be made by cash, cheques made payable to ‘Miranda Waite’ or by BACs. We also can take Card/credit card payments, please note this will incur a 1.79% admin fee. All materials supplied by us shall remain our property until payment is received in full. In the event payment is not received within 21 days of the date of the invoice, we will charge £7.50 per reminder letter issued to cover administration costs. We reserve the right to charge interest on any outstanding balance at 2% per calendar month. If project is running over 6 weeks between stages then interim payment will be required, which will be the amount to cover works and materials installed up to that date. If you are unhappy with the work:-
If, in the unlikely event, you are not wholly satisfied or a defect should occur with the work, then you must give us notice in writing within 12 months of the invoice date, and give us and our insurers the opportunity to both inspecting the works and carrying out any necessary remedial works, if appropriate. You accept that if you fail to notify us in this manner then we will not be liable for any defects in the works carried out. Redundant Materials
Any redundant or replaced materials, e.g. old boilers, unless stated otherwise, disposal is your responsibility. If you wish us to deal with the disposal of redundant materials then this will incur a charge which we will provide you with at the time of quotation.
