30/09/2026
Great customer experiences begin with people who are equipped to listen, respond and take ownership.
With this belief, we conducted the Inspired AJAX Service Manager Capability Building Program in Bengaluru, bringing together 28 Service Managers from our South and West regions for two days of focused learning and collaboration.
Centred around Customer Centricity, the program combined role plays, case studies and hands on exercises to strengthen capabilities across three key areas:
• Executive Presence: Leading with confidence, inspiring teams and keeping the customer at the centre of every action.
• Assertive Conversations: Communicating with clarity, navigating challenging situations and building stronger working relationships.
• Customer Centric Problem Solving & Dealer Relationships: Taking a solution-focused approach to challenges while strengthening collaboration and trust with our dealer partners.
Beyond individual learning, the program gave our regional teams an opportunity to exchange experiences, share perspectives and build a stronger, common understanding of the AJAX Way of Servicing.
Because a strong service culture is built not only through knowledge but through how that knowledge is applied on the ground, in every interaction, every relationship and every customer experience.
The learning journey now continues with our North and East teams in Delhi on 8th and 9th October.
One shared approach. Stronger service teams. Better customer experiences.