07/06/2025
LESSON LEARNED FOR PROJECT & BUSINESS MANAGER- OPERATION SINDOOR
First and foremost, I pay my respects to the Martyr of Pulwama and Poonch and extend heartfelt sympathies to the grieving family. This sacrifice will not be in vain and will always be remembered.
Considering the sensitivity of the topic, I will attempt to be measured, precise, and responsible in this post to prevent any escalation.
If you read the previous sentence carefully, it encapsulates everything I want to discuss on the topic today. I will uphold these four words—"Measured, precise, responsible, and non-escalatory"—from Sri Vikram Misri, Foreign Secretary of India, throughout my life. These four words can serve as a powerful tool in conflict resolution.
According to Western theories, there are five methods for resolving conflicts: competing, collaborating, compromising, avoiding, and accommodating. In a similar line, Indian philosophy suggests four approaches known as "Saam" (persuasion), "Daam" (bribery), "Dand" (punishment), and "Bhed" (division).
Conflict is an inherent part of both our personal and professional lives. Not all conflicts are harmful; what truly matters is how we address them. Sometimes, we may need to resort to competing or the Dand approach to resolve our conflicts. Suppose a competing(win-loss) strategy or the exercise of power (Dand) effectively resolves a conflict. In that case, there is no harm in using such tactics to achieve the project or business objectives. However, our choice of this method must be measured, precise, and responsible to minimise escalation.
MEASURED: “Tighten the screw till it does not break.” In a business context, there are numerous scenarios where we must take a firm stand to resolve conflicts using power, pressure, or punishment. For instance, if a supplier or contractor consistently defaults, we may need to invoke clauses related to risk purchase, liquidated damages, penalties, suspension, or termination. Similarly, if a customer fails to meet obligations such as timely payment, the service provider may exert contractual pressure through suspension or termination. The key point is that we have diverse options for exercising power, pressure, and punishment within the framework of the contract or agreement, but the effectiveness of such decisions relies on the options we select. We should apply pressure in a manner that does not result in a breakdown of relationships. Even when adopting a forceful approach, the intention should be to achieve project or business goals, not to ruin the other party. In Operation Sindoor, as stated by Indian military officials, slow missiles with restricted explosives were deployed to specifically target terrorist infrastructure while minimizing collateral damages.
PRECISE: "Hit where it hurts most." If we choose to pursue a forceful conflict resolution, it implies we will be using power, pressure, or punishment against the opposing party. During this process, we should aim to limit and localize the conflict. Whether dealing with a contractor, customer, or business partner, we must work to confine the issues to those directly related to the conflict. Clauses such as severability can aid in this. A conflict arising from one issue should not impede the ex*****on of other parts of the contract. Likewise, issues in one project or business should not disrupt relationships in other projects or deals. In Operation Sindoor, the selection of targets and timing was carried out with great care and precision. Particular building within the selected campus was targeted to maximize damage to the terrorists while minimizing the risk of collateral harm.
RESPONSIBLE In a corporate setting, numerous stakeholders may advocate for forceful conflict resolution. This may be due to the pressure to meet their own KPIs or a limited understanding of the broader picture. Additionally, it is often observed that these individuals do not take accountability for the consequences. Resorting to forceful conflict resolution should be a last resort only after all other options have been exhausted. In making this decision, all potential escalation and consequences must be carefully assessed. After evaluating all aspects, an informed and responsible decision shall be taken while preparing for all escalation and consequences. The decision regarding Operation Sindoor was made after thorough consideration of the escalation ladder, and precautionary measures such as mock drills and the activation of air defence systems were implemented beforehand to manage potential consequences.
NON-ESCALATORY: Even when circumstances force us to engage in forceful conflict resolution, every effort should be made to contain it at the lowest possible level. Conflict should not be exaggerated. We should strive to prevent it from escalating unnecessarily. A primary reason conflicts tend to escalate is personal ego; we must recognize this and strive to eliminate it to keep the conflict non-escalatory. In Operation Sindoor, as per the Government of India, war was never intended, which is why the DGMO of India promptly accepted the cease-fire proposal from the DGMO of Pakistan. Engaging in the war would have disrupted the country’s economic development; similarly, entering litigation would consume considerable time, effort, and money, adversely affecting the project, business or organization derailing the actual objectives.
I would like to once again thank Sri Vikram Misri for sharing these powerful words, which will undoubtedly assist professionals like us in resolving conflicts in our daily work.
Ministry of External Affairs, Government of India Project Management Institute of Global Peace and Conflict Management Narendra Modi