27/05/2026
【盛世集團分享客戶體驗洞見】
一場充滿前瞻視野與卓越領導力的交流會,深入探討以影響力為導向的管理模式,如何深化客戶關係、激勵前線團隊、提升經濟效益與市場認受性,並在瞬息萬變、人工智能迅速發展的時代中建立更強大的企業韌性。
盛世集團董事局主席及行政總裁田達德先生,日前獲邀出席由大新金融集團於香港舉辦的CX Speaker Series分享活動,分享盛世集團在設施管理及工程領域的服務理念。他指出,穩定可靠的服務交付是卓越客戶體驗的重要基石;而自2000年起,為各利益相關者創造可持續的長遠價值,一直是集團堅守的企業使命。
他亦透過實際案例,闡述賦能前線團隊積極主動提供服務解決方案,以及建立標準化管理系統的重要性;同時強調,這些制度與流程應與肩負責任及客戶關懷等理念相輔相成,而非相互取代。
此外,田達德先生重申盛世集團致力於在香港、澳門、中國內地及葡萄牙等地促進文化共融與區域多元化的承諾。集團秉持尊重差異、擁抱多元文化的理念,持續優化以客戶為中心的服務,並在全球業務發展中提供真誠、專業且高標準的客戶服務。
盛世集團再次感謝大新銀行及澳門商業銀行的邀請,並由衷感謝兩行對集團管理理念與洞見的關注及肯定。
【CESL Asia Leadership Insights】
An afternoon of bold ideas and purposeful leadership — showing how impact‑driven management strengthens customer relationships, motivates frontline teams, delivers stronger economic results, drives market recognition, and builds resilience in today’s fast‑moving, AI‑enabled world.
Our President & CEO, António Trindade, joined the CX Speaker Series hosted by Dah Sing Financial Group in Hong Kong to share CESL Asia’s service philosophies in facilities management and engineering. He emphasized that stable and reliable service delivery is the foundation of outstanding customer experience, while creating sustainable long‑term value for stakeholders has remained our corporate mission since 2000.
Through real‑life examples, he highlighted the importance of empowering frontline teams, proactive service solutions, and standardized systems that complement — rather than replace — genuine responsibility and customer care.
Mr. Trindade also reaffirmed CESL Asia’s commitment to cultural inclusiveness and regional diversity across Hong Kong, Macao, Mainland China, and Portugal. By embracing differences, CESL Asia continues to optimize customer‑oriented services and deliver heartfelt, high‑standard experiences amid global business development.
Many thanks to Dah Sing Bank and Banco Comercial de Macau for their interest in exploring CESL Asia’s management and leadership insights.
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