05/11/2026
📢 IMPORTANT ANNOUNCEMENT | SOLIS CLOUD SERVICE ADVISORY
Dear Valued Customers,
We would like to inform everyone that SOLIS Cloud is currently experiencing technical issues, causing some solar installations to appear OFFLINE on the cloud monitoring platform or online application.
PLEASE DO NOT PANIC!
Rest assured that this issue is related to the SOLIS Cloud / Online Monitoring Services only and does NOT affect the actual operation of your solar power system.
☀️ YOUR SOLAR SYSTEM IS STILL WORKING LOCALLY!
All solar installations will continue to operate normally based on their existing configurations. Solar generation, battery charging and discharging, and power supply operations are not affected by this cloud service interruption.
We are aware of the inconvenience this may cause, especially for customers who regularly monitor their systems online. We kindly ask for your patience while the cloud service issue is being addressed.
Your solar system remains operational even if the SOLIS Cloud application shows OFFLINE.
Thank you for your understanding and continued trust.
We sincerely apologize for the inconvenience
Gensys SOLAR