10/22/2026
🚨 A Little PSA From Your Friendly Neighborhood HVAC Company! 😁
Running a small, family-owned business means we get to work with some pretty amazing people! But every once in a while, we’re reminded that some folks believe the customer is always right… even when it comes to rewriting company policies. 😉
Let’s clear something up about service calls, callbacks, and warranties!
At Farrell Mechanical, we stand behind our work. PERIOD.
If we complete a repair and you experience another issue outside of our callback period (we’re talking MONTHS later!), we schedule a SERVICE CALL to determine what’s going on.
If our technician finds that the issue is related to our previous repair and covered under our workmanship or labor warranty, we take care of it at NO CHARGE! If it’s a new or unrelated issue, we’ll explain our findings and give you the opportunity to approve any additional repairs.
It’s really that simple!
What we won’t do is send technicians out for free simply because someone insists their new problem MUST be something we did wrong months ago.
And while we’re at it…
Threatening bad reviews, demanding exceptions, or attempting to bully us into changing our policies isn’t going to work, either. Neither is demanding to speak with a particular staff member because you think they’ll override our office manager, who is simply doing her job and following company policy. 😉
Our policies aren’t negotiable based on who raises their voice the loudest. They’re in place to protect our customers, our employees, and our business while keeping things fair for everyone.
We’re a small, family-owned company that believes in honest service, quality workmanship, and taking responsibility when something is ours to fix.
But being a good business doesn’t mean being a pushover. ❤️
We’re incredibly grateful for the wonderful customers who trust us every day!
We stand behind our work, and we stand by our policies.
🎤 Rant over. Back to keeping Arizona cool! 😎❄️
Farrell Mechanical LLC
Service That Speaks for Itself.
ROC #287856
