Ninja Plumbing, Heating and Air

05/20/2026

WE ARE HIRING

📘 Dispatch / CSR – Customer Control & Schedule Ex*****on Specialist 📍 Location: Lehi Utah
🕒 Schedule: Wednesday–Sunday, 10:30 AM–7:00 PM
💵 Pay: Based on experience + performance opportunities

🥷 About the Role Ninja Plumbing, Heating & Air is looking for a high-level Dispatch / CSR Specialist to help control our schedule, support our technicians, and deliver an elite customer experience.
This is NOT a basic receptionist position. This role combines: customer communication lead management outbound follow-up schedule control dispatch ex*****on real-time problem solving

You will be responsible for both:
✅ Customer Control AND
✅ Schedule Ex*****on

The ideal candidate is: fast-paced organized confident on the phone able to multitask under pressure strong with systems and communication capable of making decisions quickly and accurately

🎯 Standard Schedule: Wednesday–Sunday 11:00 AM – 7:00 PM
This role includes:
Evening coverage
Weekend coverage
live dispatch support during peak hours

📞 Primary Responsibilities:
Customer Service Responsibilities
Answer inbound calls professionally
Book service appointments
Manage customer follow-ups
Respond to new leads quickly
Work outbound call lists
Convert opportunities into booked work
Maintain accurate customer notes in ServiceTitan

📞 Dispatch Responsibilities:
Monitor and manage the dispatch board
Fill schedule gaps
Proactively Support technicians throughout the day
Handle reschedules and schedule adjustments
Prioritize emergency and high-priority calls
Maintain control of the scheduling board
Communicate with customers and technicians clearly

🧠 What You’ll Be Responsible For :
Managing inbound and outbound opportunities
Following structured follow-up systems
Maintaining schedule flow throughout the day
Supporting revenue generation through proper booking and dispatching
Making real-time decisions under pressure
Keeping technicians productive and schedules full

🔥 Ideal Candidate Traits We are looking for:
someone who:
Stays calm under pressure
Learns systems quickly
Thinks proactively instead of reactively
Can multitask without losing control
Understands urgency and priority
Has strong communication skills
Enjoys solving problems and controlling workflow

💻 Systems Used:
ServiceTitan
Slack
Google Workspace
Phone/Text platforms
Previous ServiceTitan experience is highly preferred.

📈 Performance Expectations:
Success in this role is measured by:
Booking rate
Follow-up completion
Schedule control
Technician efficiency
Communication quality
Ability to maintain a full board

🔁 Daily Responsibilities Include:
Responding to new leads within minutes
Working unscheduled jobs
Managing follow-ups
Filling dispatch gaps
Supporting technicians
Maintaining future schedules
Handling customer communication professionally

🚨 This Role Is NOT For Someone Who:
Waits to be told what to do
Struggles under pressure
Avoids phone communication
Cannot multitask
Has difficulty learning systems quickly

✅ Requirements:
Strong customer service skills
Strong communication and organization
Ability to multitask in a fast-paced environment
Computer proficiency
Ability to work evenings and weekends
Dispatch and/or CSR experience preferred
ServiceTitan experience strongly preferred

🥷 About Ninja Plumbing, Heating & Air:
We are building a high-performance team focused on: customer experience schedule control professionalism growth accountability

We believe: “We don’t react to the day — we control the day.”

📩 To Apply Please send: Resume and/or any Relevant experience
Any ServiceTitan experience details

to: [email protected]

05/07/2026

Most Utah homeowners think the backflow preventer on their sprinkler system is install-and-forget. It's not — and the city knows it.

Utah requires annual backflow testing on irrigation systems, and if you skip it, your water service can be flagged for non-compliance. The preventer itself keeps contaminated water from reversing into your home's drinking supply, but the valve wears out over time. Annual testing catches that before you're dealing with a failed inspection or a red-tagged water line.

If you're not sure when yours was last tested, now's a good time to check.

Backflow Preventer in Utah by Ninja HVAC. Licensed technicians, upfront pricing, same-day service available. Serving Salt Lake, Utah, Davis & Summit cou...

05/07/2026

Here's what actually happens when your heat pump switches from heat to cool — and why May is when defrost problems show up.

All winter, your heat pump ran a defrost cycle every 90 minutes to melt ice off the outdoor coil. Now that Utah's hitting 70°F days, that defrost cycle sits idle. If the sensor or control board failed during winter, you won't know until the system tries to cool and can't pull enough heat out of your house. The compressor works harder, your power bill climbs, and by July you're looking at a $2,188–$3,150 evaporator coil replacement.

Turn your thermostat to cool, drop it 5 degrees, and let it run for 20 minutes. If the air coming out isn't cold or the outdoor unit is icing up in May, call us before the first 90° day hits.

Questions? We're here. 801-NINJAHS (801-646-5247)

05/06/2026

Most Utah homeowners think summer plumbing damage only happens when you're running the sprinklers. They're wrong, and it's costing them thousands in repairs they never saw coming.

Your home's pipes expand and contract with temperature swings, and in Utah where we hit 90°F this week after a 50°F April, that's a 40-degree shift in days. When soil around the foundation dries out from heat and low humidity, it pulls away from the slab, and those micro-movements crack joints at the foundation entry points. Catching it early turns a minor repair into avoiding a multi-thousand-dollar foundation fix.

Utah heat causes pipe expansion, soil shifting, and pressure stress. Catch summer plumbing damage early and save thousands. Expert local guide.

05/06/2026

Here's what actually happens when your sump pump fails during Utah's May rain — and most homeowners don't check until it's too late.

May brings rain plus snowmelt runoff. Your sump pump sits quiet for 10 months, then suddenly needs to cycle every 8 minutes for three days straight. If the float switch seized up over winter or the discharge line froze and cracked, you won't know until water backs up through the basement floor.

Pour a bucket of water into the sump pit right now. The pump should kick on in 10 seconds and drain it completely. If it doesn't, you've got until Tuesday's rain to fix it.

May rain plus snowmelt equals basement flooding risk in Utah. Here's what actually happens when your sump pump fails during the one big storm you need it mos...

05/05/2026

Here's what actually happens inside your garbage disposal the week after Mother's Day, and why May is our busiest month for jammed disposals.

Here in Utah, holiday cooking means potato peels, coffee grounds, and onion skins all hit the drain at once. Your disposal's flywheel can handle meat scraps just fine, but fibrous peels wrap around the impeller arms like rope and coffee grounds clump into cement-like paste that jams the grinding chamber — we see this on every third Mother's Day service call. Before you flip the switch after a big meal, run cold water for 15 seconds first so the flow pushes loose material through. If it's already jammed, never force the reset button or you'll burn out the motor.

05/04/2026

Here's what actually happens in Utah homes when your water pressure drops in one room but not the others. Most plumbers won't explain it.

Utah's hard water leaves mineral deposits inside galvanized pipes over 30-40 years, narrowing the interior until water can't get through. Pressure drops in the farthest fixture first, usually an upstairs bathroom.

If one room's weaker, give us a call before the line bursts — we'll show you exactly what's happening inside those pipes.

Expert whole-house re-piping services from Ninja Plumbing, Heating & Air. Improve your plumbing system with reliable, efficient solutions!

05/04/2026

Here's what actually happens when you skip checking your outdoor AC unit before turning it on for the first time. Most Utah homeowners don't see this.

Your condenser sat outside all winter collecting leaves, cottonwood debris, and ice expansion damage. You flip the switch, the fan spins, but the airflow through those blocked fins drops by 30-40%. Your compressor works harder, runs hotter, and you're looking at a $2,188–$3,150 coil or compressor replacement by July instead of a 10-minute hose-down in May.

Walk outside right now. Look at the metal fins on the sides of the unit. If you can't see through them, or if they're packed with winter debris, spray them down gently with a garden hose from the inside out. Don't use a pressure washer — you'll bend the fins.

Questions? We're here.

05/03/2026

Here's what actually happens when a gas line leaks in your Utah home. And why the 90-second window matters more than you think.

Natural gas is lighter than air, so a small leak rises fast. In a basement or enclosed space, it concentrates near the ceiling first — right where your furnace pilot or water heater igniter sits. Within 90 seconds, you can go from "I smell something" to an ignition-risk zone. That's why we treat every gas odor call as a same-day priority.

If you smell gas (even faint), open windows, leave the house, and call us from outside. Don't flip switches or use your phone indoors. A single spark is all it takes.

1 like. "Your gas line might be leaking right now and you'd never know it. "