06/01/2026
🚨 We’re Hiring: Customer Service & Dispatch Coordinator 🚨
📍 Plymouth, MN - in office position. Not remote.
Brass Tacks Plumbing & HVAC is growing, and we’re looking for an exceptional person to join our team.
This is NOT a typical receptionist position.
We’re looking for someone who thrives in a fast-paced environment, loves helping people, stays organized under pressure, and enjoys being a key part of a growing company.
You’ll be the first impression our customers have of our business and a critical part of keeping our technicians productive and our customers happy.
What You’ll Do:
• Answer inbound customer calls
• Schedule and book service appointments
• Dispatch plumbers and HVAC technicians
• Manage daily schedules and route changes
• Follow up with existing customers
• Help maintain customer memberships
• Manage email communication
• Assist with customer retention and reactivation efforts
• Keep operations organized and moving smoothly
Who We’re Looking For:
• Positive attitude and strong work ethic
• Excellent communication skills
• Highly organized and detail-oriented
• Able to multitask without getting overwhelmed
• Comfortable using computers and learning software
• Self-motivated and dependable
• Team player who genuinely cares about customers
• Thrives in a fast-paced environment
Compensation & Growth:
💰 Base pay plus performance incentives
Expected earnings:
$45,000–$100,000+ per year
Top performers have significant earning potential through bonuses tied to company growth, customer experience, booking performance, and retention.
Why Join Us?
• Family-owned local business
• Growth opportunities
• Positive team culture
• Performance-based rewards
• Make a real impact every day
• Be part of building something special
If you’re looking for “just a job,” this probably isn’t the right fit.
If you’re looking for a career where your effort, organization, communication skills, and performance directly impact your income and growth opportunities, we’d love to talk with you.
To apply, send us a message and tell us why you’d be a great fit.