Hello Lamp Post

30/03/2026

When extreme weather strikes - airport operations quickly feel the impact. In early-January, Storm Goretti swept across the UK, leading to airport closures and flight suspensions 🌧️

For staff at BBirmingham Airport Storm Goretti created a 500% increase in incoming passenger queries 💬

What could’ve turned into an endless cycle of staff handling frustrated travellers was diverted with the support of our Digital Team Members, deflecting common queries from their customer service desks 🤝

We’ve dived into the stats to explore how Digital Team Members play a central role in easing pressure on busy teams, not just during storms, but all-year round.

Read our blog here 🔗 https://bit.ly/4uPdnpj

When extreme weather strikes - airport operations feel the impact. Flights get delayed or cancelled, and departures reshuffled, leaving passengers stressed and staff under pressure to keep everything running smoothly.

27/03/2026

All throughout PTE World, visitors to our booth scanned their boarding passes for a chance to take home a LEGO Airport set 🎫

🥁 And now… the moment has landed. Drumroll please…

Congratulations to Steven Woods! Enjoy building your very own airport 🏗️✈️

Thanks to everyone who took part during the event, we loved seeing you get involved!

25/03/2026

When stress builds in the terminal or time-consuming tasks start piling up, airports need calm in the chaos 🤝

We’ve seen it all too often where teams juggle multiple platforms and tools just to keep things running, but processes end up becoming confusing, which can ramp up the stress for both operations and passenger journeys 😟

At Cincinnati/Northern Kentucky International Airport - stress is a thing of the past with one consistent experience provided across all their key touchpoints 👏

Using Hello Airport, our Digital Team Members support both frontline staff and behind-the-scenes operations - ensuring every process, passenger question, assistance request and more are handled all in one place.

Learn more about Hello Airport 🔗 https://bit.ly/4t1Us8Z

24/03/2026

We're excited to share our latest launch with Worthing Borough Council and the Environment Agency - turning locals into citizen scientists in the fight to improve bathing water quality 👏

You can find our signs along Goring Beach, Worthing Beach and Worthing Beach House! 👋

Worthing’s coastline is becoming interactive 🌊

We have partnered with the Environment Agency and Hello Lamp Post to launch a digital tool that will help people access real-time updates on bathing water quality.

By scanning QR codes along Goring Beach, Worthing Beach and Worthing Beach House, visitors can ask questions, get the latest pollution updates and share what they’re seeing – from sea conditions to wildlife.

Hello Lamp Post is a community engagement platform that uses artificial intelligence to communicate and consult with residents. It’s currently available at only a select number of bathing waters across the county and has been introduced to Worthing as part of a multi-partner effort to make information about the town’s bathing sites more accessible.

Worthing was nominated for the platform by the Environment Agency, which has been closely working with teams from the council and Southern Water to tackle sources of pollution impacting the town’s designated bathing waters.

While action is ongoing to improve water quality along the town's coastline, we’re actively focusing on empowering residents and visitors with additional guidance to help inform them of real time water quality.

Hello Lamp Post has been introduced to help bridge that gap, providing an accessible and engaging way for people to find information and share what they are seeing when visiting our three designated bathing water sites.

The interactive experience is free to use and now available by Goring Beach, Worthing Beach and Worthing Beach House.

| Environment Agency - South and South West

24/03/2026

We had a fantastic time at PTE World, and one of the best parts? Watching people get hands-on and excited with Hello Airport throughout the event.

Here’s what got people talking about our Digital Team Members 👇

🧠 Our Digital Team Members go beyond answering questions - executing tasks, automating workflows and gathering more passenger insights

🤝 With no per-message or per-user fees, Hello Airport is able to support unlimited passengers, all at one fixed cost

❓ By handling repetitive questions & tasks, your team gets valuable time back to focus on those more important priorities

📍 From terminals to website - Hello Airport provides one consistent experience across all key touchpoints

Ready to learn more about Hello Airport? 🔗 https://tiny.hlp.city/4uvboGx

23/03/2026

We had an amazing time at PTE World (Passenger Terminal Expo) reconnecting with familiar faces, meeting plenty of new ones and showcasing Hello Airport throughout the event ✈️

We’d like to give a huge shoutout to our partners Cincinnati/Northern Kentucky International Airport as well as everyone who stopped by our booth across the three days! 👏

We'll have more exciting things to share about our time at PTE throughout the week 👀

19/03/2026

✈️ It’s the final day of PTE World, and your last chance to see Hello Airport in-person!

👋 Come find us at Stand D262 with Cincinnati/Northern Kentucky International Airport, where our team are ready to show how our digital team members go beyond answering questions.

🎫 It’s also your last opportunity to pick up one of our boarding passes for a chance to win a LEGO Airport set - pick one up before they’re gone!

18/03/2026

✈️ Day 2 of PTE World is here, and it’s shaping up to be another busy one!

👋 Find us at Stand D262 all day to learn more about Hello Airport and pick up your boarding pass for a chance to WIN.

🚨 Don’t miss Cincinnati/Northern Kentucky International Airport's panel discussion later today:

Precision in Motion: Unlocking Efficiency through Micro-Location Intelligence

The session will explore how operators can prevent disruptions before they happen and achieve measurable financial and operational gains using scalable, low-cost innovative technology.

⏰ 16:15 – 16:45 BST
🎙️ Hosted by Brian Cobb, Chief Innovation Officer at CVG Airport
📍 Room 14

17/03/2026

✈️ Day 1 at PTE World is officially underway!

Our team have touched down at Excel London and are ready to showcase our in-terminal Digital team member, Hello Airport 👏

📍 Find us at Stand D262 alongside our friends from Cincinnati/Northern Kentucky International Airport

🚨Don’t forget - we’ve got two exciting talks happening later today:

🎙️Building Human Connection through AI Conversations - CVG Airport & Hello Lamp Post
⏰ 15:00-15:30 GMT
🎙️ Hosted by Brian Cobb & Tiernan Mines
📍 Room 10

🎙️ Birmingham Airport's ‘Connected Personal Experiences’
⏰ 15:45-16:15 GMT
🎙️ Hosted by Stuart Haseley-Nejrup & Chris Wilson
📍Room 14

13/03/2026

🎙️“Hello,” “Bonjour,” “Namaste,” “Konnichiwa”: Building Human Connection Through AI Conversations

📅 17th March / ⏰ 15:00 - 15:30 GMT / 📍Excel London - Room 10

What if the next airport concierge weren’t a person but agentic-capable AI? 🤔

Using Hello Airport’s digital team member at Cincinnati/Northern Kentucky International Airport as a real-word example, we’ll discuss how airports can turn everyday infrastructure into an interactive information network delivering 24/7 support, reducing information friction and unlocking new operational insights.

At our PTE World talk, you’ll also be able to learn:

✈️ How conversational AI enhances real-time passenger engagement and reduces information friction
✈️ Lessons from implementing AI-powered digital team members across airport environments
✈️ Frameworks for scaling 24/7 digital concierge services without expanding headcount

🎤With expert speakers: Brian Cobb (Chief Innovation Officer at CVG Airport) and Tiernan Mines (CEO & Co-Founder of Hello Lamp Post)

13/03/2026

ICYMI | This is your last chance to sign up for our Digital Leaders AI Public Sector Week talk 🚨

In ‘Better Services, Fewer Queues: AI at the Front Door of Public Services’, discover how on-location digital team members are becoming an essential part of modern operations, by drawing on real-world deployments in high-footfall environments like airports.

📅 16th March / ⏰ 1:30pm BST / 📍 Virtual

🎟️ Register now: https://bit.ly/4qx2vcu

12/03/2026

It’s time 👀

Remember the little teaser we dropped last week? Well… here’s the full reveal 🥁

We’re giving away something exciting at PTE World 🎉 Head over to Stand D262 to learn more about Hello Airport and pick up your boarding pass 🎟️

Hold onto your strip, you’re going to need it. Because that boarding pass? It could be your ticket to winning a LEGO Airport Set 🏆

Come chat with us at PTE World to see how our digital team members go beyond answers and grab your pass before they’re cleared for departure... ✈️