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Monday 07:30 - 18:30 Tuesday 07:30 - 18:30 Wednesday 07:30 - 18:30 Thursday 07:30 - 18:30 Friday 07:30 - 18:30 Saturday 07:30 - 18:30

KEAT Africa Limited, Lusaka (2026)

Name: KEAT Africa Limited
Address: Lusaka, 10101, ZM
Telephone: +260762446629
Price range: Not Applicable
Rating: 5

24/07/2026

🔧 𝗞𝗘𝗔𝗧 𝗪𝗼𝗿𝗸𝘀𝗵𝗼𝗽 – 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗨𝗽𝗱𝗮𝘁𝗲 🔥

A client brought in a Hisense Microwave Oven for professional assessment after the door glass had broken, affecting both the appearance and safe operation of the appliance.

Client concern:
– The microwave door glass was broken, making the appliance unsafe to use and reducing its aesthetic appeal.

Works done:

√ Professional Assessment & Diagnosis
– Our technician conducted a comprehensive assessment to confirm that the damage was confined to the door assembly and that all other components were functioning correctly.

√ Door Glass Replacement
– The damaged door glass was professionally replaced with a quality compatible replacement, restoring both the safety and appearance of the microwave.

√ Safety Inspection & Functional Testing
– The door hinges, locking mechanism, and safety interlock switches were inspected and tested to ensure the microwave operates safely and reliably.

✅ The Hisense Microwave Oven has been restored to excellent condition, with its attractive appearance and safe operation fully reinstated.

🧠 Professional Advice

The microwave door is one of the most important safety components of the appliance.

If the door glass is cracked or broken, do not continue using the microwave until it has been professionally repaired. A damaged door can compromise the appliance's safety and may lead to further damage if ignored.

To protect your microwave:

✔ Open and close the door gently.
✔ Avoid placing heavy objects on the door.
✔ Keep children from hanging or leaning on the microwave door.
✔ Have any door damage inspected and repaired by qualified appliance technicians.

At KEAT, we don't just repair appliances—we restore their safety, functionality, and original appearance, giving our clients confidence in every repair.

📞 Contact KEAT Today

📞 Call: +260762446629
💬 WhatsApp: +260762446629
📧 Email: [email protected]

🛠️ KEAT – Quality, Our Speciality
KEATCARE™ – Professional Repairs. Safe Appliances. Beautiful Results.

™

20/07/2026

🔧 𝗦𝘁𝗮𝗿 𝗖𝗼𝘁𝘁𝗮𝗴𝗲, 𝗖𝗼𝗰𝗮-𝗖𝗼𝗹𝗮 𝗛𝗤 𝗔𝗿𝗲𝗮, 𝗟𝘂𝘀𝗮𝗸𝗮 – 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗨𝗽𝗱𝗮𝘁𝗲 🧺

KEAT was on site in the Star Cottage, Coca-Cola HQ Area, Lusaka, attending to a Defy Twin Tub Washing Machine that had developed an unusual washing problem.

Client concern:
– The washing machine was making excessive noise during the wash cycle, raising concerns about its performance and reliability.

Works done:

√ Professional Assessment & Diagnosis
– Our technician carried out a thorough inspection of the washing mechanism, drive system, and internal components to identify the source of the abnormal noise.

√ Root Cause Identified
– The exact cause of the excessive noise was identified through professional diagnosis.

√ Professional Repair
– The fault was expertly rectified, and all affected components were checked to ensure the machine was operating safely and efficiently.

√ Testing & Verification
– The washer was thoroughly tested under normal operating conditions to confirm smooth, quiet, and effective washing performance.

✅ The Defy Twin Tub Washing Machine is now operating normally, delivering efficient washing with significantly reduced noise.

🧠 Professional Advice

Excessive noise is often an early warning sign that something is wrong inside your washing machine. Ignoring it can lead to more serious damage and costly repairs.

If you notice unusual sounds while your washer is operating:

✔ Stop using the machine until the cause is identified.
✔ Avoid overloading the washer, as excessive weight puts unnecessary stress on moving parts.
✔ Ensure the machine is installed on a firm, level surface.
✔ Schedule regular preventive servicing to keep all mechanical components in good condition.

Early diagnosis can prevent minor issues from becoming major repairs and helps extend the lifespan of your appliance.

At KEAT, we combine professional diagnostics, quality workmanship, and preventive maintenance to keep your appliances performing at their best.

Get in touch with us today:

📞 Call: +260762446629
💬 WhatsApp: 762446629
📧 Email: [email protected]

🛠️ KEAT – Quality, Our Speciality
KEATCARE™ – Professional Diagnosis. Reliable Repairs. Lasting Performance.

™

19/07/2026

🔧 𝗠𝗮𝗸𝗲𝗻𝗶 , 𝗟𝘂𝘀𝗮𝗸𝗮 – 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗨𝗽𝗱𝗮𝘁𝗲
🧺

KEAT recently attended to a Defy Front Loader Washing Machine in Makeni that had suddenly stopped working while in operation.

Client concern:
– The washer went off unexpectedly during a wash cycle and could no longer power on.

Works done:

√ Professional Assessment & Diagnosis
– Our technician carried out a comprehensive inspection of the washer's electrical and electronic systems to determine the exact cause of the failure.

√ Root Cause Identified
– The main control board (PCB) had been damaged after developing a fault, causing the washer to shut down completely.

√ Component-Level PCB Repair
– Rather than recommending an immediate replacement, our technician professionally repaired and restored the defective control board using advanced electronic repair techniques.

√ System Testing & Restoration
– The washer underwent extensive functional testing to verify safe operation, stable performance, and reliable communication between all components.

✅ The washing machine is now fully operational and working perfectly once again.

🧠 Professional Insight

Many clients are advised to replace an entire control board (PCB) whenever it develops a fault. While replacement is sometimes necessary, it is not always the only solution.

At KEAT, we believe in repairing before replacing whenever it is technically safe and economically beneficial.

This approach:
✔ Saves clients significant repair costs
✔ Reduces unnecessary replacement of expensive components
✔ Extends the lifespan of the appliance
✔ Promotes sustainable and environmentally responsible repairs

In this case, the client saved a substantial amount of money that would have been spent purchasing a brand-new PCB.

At KEAT, accurate diagnosis comes first. We don't replace parts simply because they have failed—we assess whether they can be professionally restored, giving our clients the most cost-effective solution without compromising quality.

Get in touch with us today:

📞 Call: +260762446629
💬 WhatsApp: 762446629
📧 Email: [email protected]

🛠️ KEAT – Quality, Our Speciality
KEATCARE™ – Repairing Before Replacing. Saving You More.

™

14/07/2026

🔧 𝗖𝗵𝗮𝗺𝗯𝗮 𝗩𝗮𝗹𝗹𝗲𝘆, 𝗟𝘂𝘀𝗮𝗸𝗮 – 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗨𝗽𝗱𝗮𝘁𝗲 🧺💧

KEAT was on site in Chamba Valley, Lusaka, providing professional appliance servicing for a Defy Washing Machine and a Midea Water Dispenser.

Works done:

√ Defy Washing Machine
– The washer underwent a comprehensive preventive service, including internal cleaning, inspection of key components, and performance optimization to ensure smooth, reliable operation.

√ Midea Water Dispenser
– The client reported that water was coming out with calcium residue. Furthermore, the hot water function had also stopped working for some time.
– Our technician carried out a detailed assessment and discovered that the heating system had been heavily affected by calcium (limescale) buildup.
– The hot water system was professionally restored, and the dispenser underwent a comprehensive internal descaling and servicing.

✅ Both appliances are now operating efficiently and performing at their best.

🧠 Why Regular Servicing Is Important

Just like a motor vehicle, household appliances require regular maintenance to remain efficient and reliable.

For Washing Machines:
✔ Prevents unpleasant odours
✔ Improves washing performance
✔ Reduces wear on motors, bearings, and pumps
✔ Extends the lifespan of the appliance

For Water Dispensers:
✔ Prevents calcium buildup on heating elements
✔ Ensures safe and hygienic drinking water
✔ Improves heating efficiency
✔ Extends the life of the heating system

Neglecting regular servicing can lead to:
• Reduced performance
• Higher electricity consumption
• Premature component failure
• Expensive repairs or complete appliance replacement

At KEAT, we believe prevention is always more affordable than repair. Regular maintenance protects your investment and keeps your appliances performing like new.

📞 Book your preventive appliance service today!

Whether it's a washing machine, tumble dryer, dishwasher, microwave, refrigerator, air conditioner, water dispenser, or any other domestic or commercial appliance, KEAT has the expertise to keep it operating at peak performance.

📞 Call: +260762446629
💬 WhatsApp: 762446629
📧 Email: [email protected]

🛠️ KEAT – Quality, Our Speciality
KEATCARE™ – Preventive Maintenance. Professional Repairs. Lasting Performance.

™

06/07/2026

🔧 𝗕𝗮𝗿𝗹𝗮𝘀𝘁𝗼𝗻𝗲 𝗔𝗿𝗲𝗮, 𝗟𝘂𝘀𝗮𝗸𝗮 – 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗨𝗽𝗱𝗮𝘁𝗲
🧺

KEAT was on site in Barlastone, Lusaka, attending to a LittleSwan Top Loader Washing Machine that was experiencing serious operational issues.

Client concern:
– The washer was not washing or spinning effectively.
– It was also shaking excessively and producing a lot of noise during operation.

Works done:

√ Professional Assessment & Diagnosis
– Our technician carried out a comprehensive inspection of the washer's installation, mechanical components, and operating system.

√ Root Cause Identified
– The assessment revealed that the washer had not been installed correctly during the initial setup.
– Incorrect installation affected the machine's stability, causing excessive vibration, poor washing performance, and inefficient spinning.

√ Professional Rectification
– The installation was corrected according to the manufacturer's recommended standards.
– The machine was leveled, aligned, and tested to ensure smooth, stable, and efficient operation.

√ Client Education
– The client was guided on the correct installation, operation, and maintenance practices to maximize the washer's lifespan and performance.

✅ The washing machine is now working perfectly, washing efficiently, spinning smoothly, and operating without excessive vibration or noise.

🧠 Professional Advice

Proper installation is just as important as the quality of the washing machine itself.

Before installing or using your appliance:

✔ Read the manufacturer's user manual carefully and follow the installation instructions.
✔ Ensure the washer is placed on a firm, level surface to prevent vibration and unnecessary wear.
✔ Remove all transport bolts or shipping brackets (where applicable) before first use.
✔ If you are not confident installing or working on appliances, don't take chances.

Instead, contact a professional appliance technology company like KEAT. Proper installation and servicing from the beginning can prevent costly repairs, improve performance, and significantly extend the life of your appliance.

At KEAT, we don't just repair appliances—we ensure they are installed, maintained, and operated according to professional standards for maximum reliability and efficiency.

Get in touch with us today:

📞 Call: +260762446629
💬 WhatsApp: 762446629
📧 Email: [email protected]

🛠️ KEAT – Quality, Our Speciality
KEATCARE™ – Professional Installation. Expert Repairs. Lasting Performance.

™

05/07/2026

🔧 𝗟𝗶𝗯𝗮𝗹𝗮 𝗦𝗼𝘂𝘁𝗵, 𝗟𝘂𝘀𝗮𝗸𝗮 – 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗨𝗽𝗱𝗮𝘁𝗲 🧺

KEAT was on site in Libala South, Lusaka, attending to a Defy Twin Tub Washing Machine that had developed a serious spinning problem.

Client concern:
– The spinner was producing excessive noise during operation and was unable to spin clothes efficiently, affecting drying performance.

Works done:

√ Professional Assessment & Diagnosis
– Our technician carried out a comprehensive inspection of the spinner assembly, including the drive mechanism, bearings, shaft, and supporting components.

√ Root Cause Identified
– The assessment revealed that critical components within the spinner section had been damaged, causing excessive vibration, noise, and reduced spinning efficiency.

√ Professional Repair
– The damaged parts were replaced with quality compatible components.
– The spinner assembly was professionally aligned, calibrated, and tested to ensure smooth and balanced operation.

√ System Testing & Warranty
– The washer underwent operational testing to verify proper spinning performance, stability, and safety.

✅ The washing machine is now spinning smoothly, quietly, and efficiently.

🛡️ A service warranty was issued to the client, reflecting KEAT's commitment to quality workmanship and customer satisfaction.

🧠 Professional Advice: How to Protect Your Spinner

The spinner is one of the most heavily used components of a twin tub washing machine. To extend its lifespan:

✔ Avoid overloading the spinner beyond its recommended capacity.
✔ Distribute clothes evenly before starting the spin cycle to prevent imbalance.
✔ Never force the lid closed when the spinner is overloaded.
✔ Remove coins, keys, and other hard objects from clothing before washing.
✔ If you hear unusual noises or vibrations, stop using the machine and have it inspected immediately. Continuing to operate it may cause more extensive and costly damage.
✔ Schedule regular preventive servicing to keep the spinner mechanism in excellent condition.

At KEAT, we don't just repair appliances—we help our clients understand how to maximize their lifespan through proper use and maintenance.

Get in touch with us today:

📞 Call: +260762446629
💬 WhatsApp: 762446629
📧 Email: [email protected]

🛠️ KEAT – Quality, Our Speciality
KEATCARE™ – Professional Repairs. Preventive Care. Lasting Performance.

™

18/06/2026

🔧 𝗡𝗥𝗗𝗖 𝗔𝗿𝗲𝗮, 𝗟𝘂𝘀𝗮𝗸𝗮 – 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗨𝗽𝗱𝗮𝘁𝗲 🧺

KEAT was on site in NRDC Area, Lusaka, attending to a Samsung 13kg Washing Machine that had completely stopped functioning due to extensive rodent damage.

Client concern:
– The washer was not operating at all and had become unusable.

Works done:

√ Professional Assessment & Diagnosis
– Our technician carried out a comprehensive inspection of the washer's electrical and electronic systems to identify the root cause of the fault.

√ Extensive Rat Damage Discovered
– It was found that rats had extensively damaged the internal electrical wiring circuits, severing critical connections required for power distribution, communication, and system operation.
– The damage was severe enough to render the machine completely inoperative.

√ Methodical Electrical Restoration
– Using professional diagnostic procedures and wiring techniques, our technician carefully traced, redesigned, and restored the damaged circuits.
– The wiring system was methodically rewired, tested, and secured to ensure safe and reliable operation.

√ System Testing & Verification
– All electrical, electronic, and functional systems were thoroughly tested to confirm proper operation.

✅ The washer is now fully functional and operating as intended.

🐀 How to Protect Your Appliances from Rat Damage

Rodents can cause significant damage to washing machines, refrigerators, microwaves, and other appliances by chewing on wiring insulation and electronic components.

To protect your appliances:

✔ Keep laundry and utility areas clean and free from clutter.
✔ Seal cracks, holes, and openings around the house.
✔ Avoid storing cartons, paper, and unused items near appliances.
✔ Inspect behind appliances regularly for signs of rodent activity.
✔ Use approved rodent control measures if rats are present.
✔ Schedule regular appliance inspections, especially for machines that have been idle for long periods.

Prevention is always more affordable than replacing damaged electrical and electronic components.

At KEAT, we specialize in mechanical, electrical, and electronic appliance repairs. Whether the fault is caused by rodents, electrical surges, wear and tear, or complex electronic failures, our experienced technicians have the expertise to restore your appliance professionally.

Get in touch with us today:

📞 Call: +260762446629
💬 WhatsApp: 762446629
📧 Email: [email protected]

🛠️ KEAT – Quality, Our Speciality
KEATCARE™ – Professional Diagnosis. Expert Repairs. Reliable Results.

™

12/06/2026

🔧 𝗠𝗮𝗸𝗲𝗻𝗶 𝗔𝗿𝗲𝗮, 𝗟𝘂𝘀𝗮𝗸𝗮 – 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗨𝗽𝗱𝗮𝘁𝗲🧺

KEAT was on site in Makeni, Lusaka, attending to a Defy Front Loader Washing Machine that had suffered a major mechanical and electrical failure.

Client concern:
– The washer had completely stopped functioning due to multiple faults caused by excessive vibration and imbalance during operation.

Works done:

√ Professional Assessment & Diagnosis
– Our technicians carried out a comprehensive inspection of the washer's mechanical, electrical, and electronic systems to determine the full extent of the damage.

√ Root Cause Identified
– Due to severe washer imbalance, the drive belt snapped off during operation.
– As the belt came off, it damaged the wiring connected to the heating element.
– This caused the live and neutral conductors to come into contact, resulting in an electrical short circuit that damaged the main control board (PCB).

√ Mechanical Restoration
– A new drive belt was professionally installed.
– The drive system was inspected and aligned to ensure smooth and stable operation.

√ Electrical & Electronic Repairs
– All damaged cables were replaced and professionally rewired.
– The burnt control board (PCB) was replaced.
– Safety and continuity tests were carried out on all circuits before commissioning.

√ System Testing & Verification
– The washer was tested through multiple cycles to confirm proper washing, spinning, heating, and drainage performance.

✅ The washing machine is now fully operational and working as good as new.

🧠 Professional Advice

Washer imbalance is more than just a vibration issue.

If ignored, excessive vibration can lead to:

• Belt failure
• Wiring damage
• Bearing wear
• Suspension damage
• Control board failure
• Costly repairs

To prevent such issues:

✔ Avoid overloading the machine
✔ Distribute laundry evenly inside the drum
✔ Ensure the washer is installed on a level surface
✔ Address unusual vibrations immediately

At KEAT, we specialize in mechanical, electrical, and electronic appliance repairs, allowing us to resolve even the most complex faults professionally and safely.

Get in touch with us today:

📞 Call: 762446629
💬 WhatsApp: +260762446629
📧 Email: [email protected]

🛠️ KEAT – Quality, Our Speciality
KEATCARE™ – Expert Diagnosis. Complete Restoration. Lasting Performance.

™

11/06/2026

🔧 𝗪𝗼𝗿𝗸𝘀𝗵𝗼𝗽 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗨𝗽𝗱𝗮𝘁𝗲 – 𝗗𝗲𝗳𝘆 𝗠𝗶𝗰𝗿𝗼𝘄𝗮𝘃𝗲 𝗥𝗲𝗽𝗮𝗶𝗿 🍽️

A client brought a Defy Microwave Oven to the KEAT workshop after experiencing issues with the Start button, which had become unreliable and affected normal operation.

Client concern:
– The Start button was faulty, making it difficult to operate the microwave consistently.

Works done:

√ Professional Assessment & Diagnosis
– Our technicians carried out a detailed inspection of the microwave's touch pad and control interface system.

√ Start Button Restoration
– The faulty Start button was professionally repaired and restored to full functionality.

√ Future-Proof Enhancement
– To avoid similar issues in the future, the client opted to have all the remaining touch pad buttons professionally reinforced and made more durable.
– This proactive approach helps improve long-term reliability and reduces the likelihood of future touch pad failures.

√ System Testing & Verification
– The microwave underwent comprehensive testing to ensure all buttons responded correctly and that the appliance operated safely and efficiently.

✅ The microwave is now fully functional, responsive, and ready for reliable everyday use.

🧠 Why This Was a Smart Decision

Many clients wait until multiple buttons fail before seeking assistance. By addressing the issue early and reinforcing the remaining buttons, the client has:

✔ Extended the lifespan of the appliance
✔ Reduced the risk of future touch pad failures
✔ Avoided the cost of major repairs or replacement
✔ Improved overall user experience

At KEAT, we believe in providing lasting solutions, not temporary fixes.

📢 Don't Replace It Before You Diagnose It

Many microwave touch pad issues can be repaired professionally without replacing the entire appliance.

If your microwave has: • Unresponsive buttons
• A faulty Start button
• Intermittent touch pad operation
• Control panel issues

KEAT is here to help.

Get in touch with us today:

📞 Call: +260762446629
💬 WhatsApp: 762446629
📧 Email: [email protected]

🛠️ KEAT – Quality, Our Speciality
KEATCARE™ – Smart Repairs. Lasting Solutions. Peace of Mind.

™

03/06/2026

🔧 𝗟𝘂𝘀𝗮𝗸𝗮 –𝗪𝗼𝗿𝗸𝘀𝗵𝗼𝗽 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗨𝗽𝗱𝗮𝘁𝗲 🍽️

KEAT recently attended to a Samsung Microwave Oven that had developed a touch panel sensor failure, making it difficult for the client to operate the appliance.

Client concern:
– The touch pad buttons had become unresponsive, preventing normal operation of the microwave.

Works done:

√ Professional Assessment & Diagnosis
– Our technicians carried out a detailed inspection of the touch sensor interface and control system to identify the root cause of the problem.

√ Touch Sensor Restoration
– Over time and with frequent use, touch pad sensors can wear out, lose sensitivity, or fail completely.
– KEAT professionally repaired and restored the touch panel system, bringing the appliance back to full functionality.

√ Quality Testing & Verification
– The microwave was thoroughly tested to ensure all buttons responded accurately and that the appliance operated safely and reliably.

✅ The microwave is now fully functional and working perfectly.

√ Warranty Issued
– To give the client peace of mind and demonstrate our confidence in the quality of our work, a service warranty was provided.

🧠 Did You Know?

Many microwave owners assume that a faulty touch panel means the entire appliance has reached the end of its life.

❌ Don't throw your appliance away.

In many cases, the issue can be professionally repaired, saving you the cost of purchasing a new microwave.

At KEAT, we specialize in: • Touch pad repairs and replacements
• Microwave diagnostics and repairs
• Electronic control system restoration
• Appliance servicing and maintenance

At KEAT, we believe in repairing before replacing, helping our clients save money while extending the lifespan of their appliances.

Get in touch with us today:

📞 Call: +260762446629
💬 WhatsApp: +260762446629
📧 Email: [email protected]

🛠️ KEAT – Quality, Our Speciality
KEATCARE™ – Professional Repairs. Lasting Solutions. Guaranteed Quality.

™

KEAT Africa Limited

24/07/2026

20/07/2026

19/07/2026

14/07/2026

06/07/2026

05/07/2026

18/06/2026

12/06/2026

11/06/2026

03/06/2026

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Monday	07:30 - 18:30
Tuesday	07:30 - 18:30
Wednesday	07:30 - 18:30
Thursday	07:30 - 18:30
Friday	07:30 - 18:30
Saturday	07:30 - 18:30