General Automotive Services Ibex hill

General Automotive Services Ibex hill Your Vehicle's Ultimate Safety and Performance Partner

01/06/2026


They thought it was the Battery
Can you guess what it was, catch full story this Sunday on what a week Series

01/06/2026

What a week part 7
Rav 4
Hilux gd6
Isuzu D-max
Fair well to 10 weeks of CX 5
VW Sharan CCz
Ro Zay
Raphael Muzwa

30/05/2026

VW TIGUAN CCZ ENGINE AND TRANSMISSION ASSEMBLY
When Raphael Muzwa Run's out of energy

29/05/2026

Oldest is 23 year's old , what do you think 🤔💬
Let us know where you watching us from

29/05/2026

VW CCZ ENGINE supply And Fit


Ro Zay fans Raphael Muzwa Chisomo MB Lector Aaron Mvula @

2009 Mazda Verisa83,000 kmAutomaticOriginal engine and gearbox (untampered)Clean interiorDrives well and very economical...
29/05/2026

2009 Mazda Verisa
83,000 km
Automatic
Original engine and gearbox (untampered)
Clean interior
Drives well and very economical city car
Based in Lusaka
Selling due to needing bigger car

AC is currently not working (Just needs pump replacing)

Price: 120,000
Negotiable for serious buyer only
750978876

Ro Zay Chisomo MB Lector Raphael Muzwa General Automotive Services Ibex hill Jovito Jere Jr. Aaron Mvula

28/05/2026

Diesel tank Leaks

WHAT I HAVE LEARNT SO FAR IN THIS INDUSTRY SINCE 2009Challenges Clients Face With Workshops1. MisdiagnosisThis is the bi...
25/05/2026

WHAT I HAVE LEARNT SO FAR IN THIS INDUSTRY SINCE 2009

Challenges Clients Face With Workshops

1. Misdiagnosis
This is the biggest frustration.
Clients hate:
Paying for parts that don’t solve the problem
Multiple repairs for one issue
Mechanics “trying things”
This destroys trust quickly.
2. Hidden Costs

A client comes for:
Oil leak repair
Then suddenly hears:
Mountings
Suspension
Sensors
Electrical faults
Sometimes genuine, but clients may feel trapped.

3. Delays and Broken Promises
Very common issue.
Clients get upset when:
“Tomorrow” becomes two weeks
Calls go unanswered
Vehicles sit untouched
Time is important because many depend on vehicles for work.

4. Parts Swapping or Theft Fear
Many clients fear:
Original parts being replaced
Fuel theft
Missing items
Even honest workshops suffer because the industry already has trust issues.

5. Poor Communication
Some mechanics avoid explaining things properly.
Clients may not understand:
Why costs increased
Why repairs take long
Why new faults appeared
Confusion creates conflict.

Challenges Workshop Owners Face With Clients

1. Clients Want Cheap Repairs
Many clients want:
Premium work
Cheap parts
Very low labour
This creates pressure and sometimes unrealistic expectations.

2. Clients Delay Payments
A major workshop problem.
Some clients:
Pick vehicles and promise later payment
Disappear
Delay clearing balances
Negotiate after work is completed
Cash flow becomes difficult.

3. Clients Refuse Proper Repairs
Example: You recommend:
Full gasket replacement
Client says:
“Just seal it temporarily”
Later when failure happens:
Workshop gets blamed

4. Imported Used Vehicles
Many vehicles arrive already damaged or poorly repaired previously.
This creates:
Hidden faults
Wiring issues
Engine wear
Mixed parts
Workshops sometimes inherit someone else’s bad workmanship.

5. Unrealistic Expectations
Some clients expect:
Same-day engine rebuilds
Zero delays
Perfect results using cheap parts
Modern repairs are complex and sometimes unpredictable.

Ro Zay
Raphael Muzwa
Chisomo MB Lector

25/05/2026

Another day another $
Guess the animal
Raphael Muzwa
Ro Zay
Chisomo MB Lector

Address

1840 3rd Street Ibex Hill
Lusaka
10101

Opening Hours

Monday 08:00 - 19:00
Tuesday 08:00 - 19:00
Wednesday 08:00 - 19:00
Thursday 08:00 - 19:00
Friday 08:00 - 19:00
Saturday 07:35 - 15:00
Sunday 14:00 - 17:00

Website

https://share.google/ngWCE9dqN2BMsljLQ, https://take.app/general

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