08/10/2026
NEARLY 30 YEARS. THOUSANDS OF ORDERS. 32 GOOGLE REVIEWS ACROSS TWO BUSINESS PROFILES.
An interesting snapshot of almost three decades in business, isn’t it?
Between Arkus and Arkuscapes, our two Google business profiles have received just 32 reviews.
Online reviews capture only a fraction of the customer experience, and an even smaller fraction of the customers themselves.
Some have had fantastic experiences. Others haven’t. Most simply receive their orders, get on with their lives and never think twice about leaving a review.
And that’s fine. Nobody owes us five stars for doing the job they paid us to do.
But it raises an interesting question.
How do you really measure a business’s reputation?
For us, it’s the customers who return year after year. The relationships built over decades. The familiar names still appearing on our order books.
Have we made mistakes? Absolutely.
Show us a business that hasn’t. Especially one that’s been around for nearly as long as we have.
We’re human. Machines break down. Things go wrong. Suppliers let us down. Sometimes we fall short of our own standards.
None of that excuses a poor customer experience.
What matters is what happens next.
We take responsibility, learn from what went wrong and make changes to prevent it happening again. Sometimes those lessons are uncomfortable, but necessary.
Nearly 30 years of experience doesn’t mean nearly 30 years of getting everything right.
It means nearly 30 years of learning how to do things better.
We’re a small, family-owned Australian manufacturing business. We’ve weathered challenges, adapted, grown and built relationships that have lasted decades.
And we’re extremely proud of that.
We value every customer who shares their experience, good or bad. Criticism can teach us just as much as praise.
But our reputation wasn’t built overnight, and it certainly wasn’t built on Google.
It was built one order, one project and one customer relationship at a time.
A review tells you about an experience. A customer who keeps coming back tells you about a relationship.
And after nearly 30 years, that’s what we’re most proud of.