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New Energy Tech Consumer Code

Name: New Energy Tech Consumer Code
Address: 15/222 Exhibition Street, Melbourne, VIC, 3000, AU
Telephone: +61399294195
Price range: Not Applicable

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New Energy Tech Consumer Code

Contact information, map and directions, contact form, opening hours, services, ratings, photos, videos and announcements from New Energy Tech Consumer Code, Energy Company, 15/222 Exhibition Street, Melbourne.

New Energy Tech Consumer Code (NETCC) provides standards, designed by peak industry and consumer bodies, to protect consumers' interests and increase consumer confidence when purchasing new energy tech such as solar, battery storage, EV chargers and more.

25/06/2026

Our latest Quarterly Compliance Report for January to March 2026 is out now.

The Quarterly Compliance Report provides data and analysis on the performance of the program and how the NETCC is being enforced including:

✔️ Retailer applications to join the NETCC – we received 189 applications last quarter and rejected 7% for non-compliance with the Code or non-response.

✔️ Complaints investigations and outcomes – we received a record 251 complaints last quarter. 42 investigations from complaints and audits resulted in compliance actions.

The record number of complaints shows the value of the NETCC program as more Australians adopt new energy technologies, especially home batteries.

The program offers consumers additional protections and a channel to help resolve complaints.

The report also provides useful guidance for Approved Sellers on avoiding common compliance issues identified in audits and complaints handling.

View the latest report herehttps://s3.ap-southeast-2.amazonaws.com/assets.newenergytech.org.au/uploads/Compliance-reports/NETCC_Compliance-Quarterly-Report_January-to-March-2026.pdf

17/06/2026

We welcome today’s announcement by the NSW Government to require the use of New Energy Tech Approved Sellers in its new Home Energy Saver program.

The program will offer eligible NSW households up-front discounts and loans for home energy upgrades, including rooftop solar systems, home batteries, EV chargers and a range of other home energy improvements.

It’s a great incentive to help more NSW families and households upgrade their homes and cut their power bills.

The inclusion of Approved Sellers in the program will help strengthen consumer protection, promote trust among NSW consumers and ensure products and services are delivered by reputable businesses.

Find out more about the program here https://www.energy.nsw.gov.au/households/grants-rebates/home-energy-saver

Solar retailers - if you'd like to take part in Home Energy Saver, you can apply to become a New Energy Tech Approved Seller today. Find out more about what the NETCC means for your business here: https://www.newenergytech.org.au/application-process

11/06/2026

Today, we launched the NETCC Sales and Installation Agreement, a customisable sales contract template for retailers that meets the requirements of the NETCC and helps protect your customers and your business.

✔️ If you’re looking to become an Approved Seller, the NETCC Sales and Installation Agreement provides a simple way to help ensure your documents are NETCC-compliant
✔️ If you’re an existing Approved Seller who’s unsure whether your documents are still NETCC-compliant, the NETCC Sales and Installation Agreement provides a simple way to ensure compliance

Find out more at https://www.newenergytech.org.au/sales-installation-agreement

02/06/2026

The NETCC Annual Report 2025 is here, providing a comprehensive overview of how the program helped protect consumers as sales of solar, batteries and EV chargers soared.

✔️ We reached 2,020 Approved Sellers, a 20% lift on 2024. We rejected 16% of applications for not meeting the grade.
✔️ We opened 185 audits of Approved Sellers to ensure ongoing compliance
✔️ We dealt with a record 445 complaints, resulting in 83 compliance cases where a breach of the NETCC was found
✔️ We expelled 4 Approved Sellers for major breaches of the Code, ensuring these retailers can’t participate in associated government programs

The energy transition depends on consumers being able to trust the businesses they deal with and the NETCC is playing an important role in building that confidence.

Find out more about what the program achieved in 2025 and the next steps for 2026 in the NETCC Annual Report 👉 https://www.newenergytech.org.au/articles/netcc-annual-report-2025

28/04/2026

This is your final opportunity to contribute to the independent review of the New Energy Tech Consumer Code (NETCC) program.

Survey closes this Friday 1 May. We encourage consumers, Approved Sellers and industry stakeholders to share their feedback and help shape stronger consumer protections across the new energy technology sector.

Complete the survey: https://pathmaker.au/project-netcc-review

23/04/2026

The survey deadline for the independent review of the New Energy Tech Consumer Code (NETCC) program has been extended to Friday 1 May.

We encourage consumers, Approved Sellers and industry stakeholders to take this opportunity to share their feedback and help strengthen consumer protections across the new energy technology sector.

Complete the survey: https://pathmaker.au/project-netcc-review

18/03/2026

An independent review of the NETCC program is underway.

Whether you’re a consumer, Approved Seller, or industry stakeholder, this is your chance to help shape stronger consumer protections in new energy tech.

A lot has happened since the NETCC program launched three years ago. New technologies have emerged, consumer expectations have shifted, and industry practices have matured.

The independent review, conducted by PATHMAKER and grids, will evaluate how the NETCC program is meeting consumer and industry needs, and recommend improvements to strengthen consumer protection.

You can participate in the review by taking an online survey and sharing your experiences of the program as a consumer, Approved Seller or industry stakeholder. You can also register for upcoming workshops and focus groups.

👉 Find out more and take the survey https://pathmaker.au/project-netcc-review

The survey closes on 16 April 2026. Outcomes will be published in July 2026.

06/03/2026

Our latest Quarterly Compliance Report for October to December 2025 is out now.

The Quarterly Compliance Report provides data and analysis on the performance of the program and how the NETCC is being enforced including:

✔️ Retailer applications to join the NETCC – we received 166 applications and rejected 12% for non-compliance with the Code or non-response last quarter.

✔️ Complaints investigations and outcomes – we received a record 175 complaints last quarter, 35 of which were found to be in breach of the Code and resulted in compliance actions. One Approved Seller was expelled from the program.

The record number of complaints shows the value of the NETCC program as more Australians adopt new energy technologies, especially home batteries. The program offers consumers additional protections and a channel to help resolve complaints.

The report also provides useful guidance for Approved Sellers on avoiding common compliance issues identified in audits and complaints handling.

View the latest report herehttps://s3.ap-southeast-2.amazonaws.com/assets.newenergytech.org.au/uploads/Compliance-reports/NETCC_Compliance-Quarterly-Report_October-to-December-2025.pdf

12/12/2025

Great news for renters in Queensland to end the year! They can now share in the savings of rooftop solar, with the Supercharged Solar for Renters program launching today.

In the first half of 2025, Queenslanders added the most rooftop solar of any state with 326 MW of installed capacity. This program will help unlock the next wave of uptake, enabling those who are renting to participate in the solar revolution.

☀️ Rebates of up to $3,500 are available to eligible landlords to install rooftop solar PV on rental properties with an existing lease.
💡 Around 6,500 households could benefit from the program, giving them the potential to save up to $700 a year on electricity bills.
✅ The eligibility threshold for tenanted homes rented for under $1,000 per week means many renters could benefit from this program.

Together with industry, we’re pleased to have worked with government on the design of the scheme, ensuring consumer protections and quality requirements are in place, so that renters and landlords can participate with confidence.

✅ Under the scheme, solar retailers must be approved sellers under the New Energy Tech Consumer Code, and PV modules and inverters must be listed on the Clean Energy Council’s approved products list.

Read about QLD’s Supercharged Solar for Renters program:
https://www.treasury.qld.gov.au/policies-and-programs/energy/supercharged-solar-for-renters/ (for landlords and tenants)

https://www.business.qld.gov.au/industries/mining-energy-water/energy/renewable/supercharged-solar-for-renters (for retailers and installers)

Address

15/222 Exhibition Street
Melbourne, VIC
3000

Opening Hours

Monday	9am - 5pm
Tuesday	9am - 5pm
Wednesday	9am - 5pm
Thursday	9am - 5pm
Friday	9am - 5pm

Telephone

+61399294195

Website

https://newenergytech.org.au/

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