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New Energy Tech Consumer Code

Name: New Energy Tech Consumer Code
Address: 15/222 Exhibition Street, Melbourne, VIC, 3000, AU
Telephone: +61399294195
Price range: Not Applicable

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Contact information, map and directions, contact form, opening hours, services, ratings, photos, videos and announcements from New Energy Tech Consumer Code, Energy Company, 15/222 Exhibition Street, Melbourne.

New Energy Tech Consumer Code (NETCC) provides standards, designed by peak industry and consumer bodies, to protect consumers' interests and increase consumer confidence when purchasing new energy tech such as solar, battery storage, EV chargers and more.

07/10/2026

The ACCC has authorised an updated version of the New Energy Tech Consumer Code (NETCC) and we’ve just released a new guide to help Approved Sellers and applicants understand the changes.

The Code continues to set consumer protection standards for 2,500+ companies selling rooftop solar, home batteries, EV chargers and more. Changes to the Code will strengthen its benefits for consumers and improve the clarity and operation of the Code.

Find out what’s changing to the Code and what how it might impact your business processes or documents as an Approved Seller here.

Download the 2026 NETCC Update Guidehttps://s3.ap-southeast-2.amazonaws.com/assets.newenergytech.org.au/uploads/NETCC-reauthorisation/2026-NETCC-Update-Guide.pdf

Find out more about the transition to the new Code https://www.newenergytech.org.au/moving-to-an-updated-code

28/09/2026

Our latest Quarterly Compliance Report for April to June 2026 is out now.

The Quarterly Compliance Report provides data and analysis on the performance of the program and how the NETCC is being enforced including:

✔️ More retailers are committing to the NETCC consumer protection standards: We received a record 320 applications last quarter and rejected 8% for non-compliance with the Code or non-response.

🔎 The NETCC continues to actively monitor compliance across the sector, with 43 investigations resulting in compliance actions last quarter.

All Approved Sellers should read the compliance report to ensure they’re meeting consumer protection standards in important areas.

View the latest report herehttps://s3.ap-southeast-2.amazonaws.com/assets.newenergytech.org.au/uploads/Compliance-reports/NETCC_Compliance-Quarterly-Report_April-to-June-2026.pdf

24/09/2026

The ACCC has formally reauthorised an updated version of the New Energy Tech Consumer Code (NETCC) for a further five years!

The Code continues to set consumer protection standards for 2,500+ companies selling rooftop solar, home batteries, EV chargers and more. Changes to the Code will strengthen its benefits for consumers and improve the clarity and operation of the Code.

Key changes include:

✔️ Clarifying what counts as a false or misleading claim: The commitment not to make false or misleading claims extends to all statements, not just those made in advertising and promotions.

✔️ Additional quoting disclosures: Quotes must specify whether fees for pre-contract plan or design work, estimates or initial deliverables are refundable or non-refundable.

✔️ Clearer refund and termination terms: Some types of non-refundable fees may be deducted from a refund owed to a customer.

Now, we’ll begin transitioning all Approved Sellers to the updated Code, which will come into effect on 1 December 2026.

Find out what’s changing to the Code and how it impacts you here https://www.newenergytech.org.au/moving-to-an-updated-code

28/08/2026

The ACCC has reauthorised the New Energy Tech Consumer Code (NETCC) for another five years, confirming the Code's role in protecting consumers as Australians continue to lead the world in adopting solar, battery storage and other new energy technologies. 🎉

The ACCC found the Code delivers real public benefits including greater industry compliance with consumer protections, increased consumer awareness of their rights and provisions in the Code that that go beyond existing consumer protection laws.

Approved Sellers will soon transition to an updated version of the Code.

Read more 👉 https://www.newenergytech.org.au/articles/accc-reauthorises-the-netcc-extending-consumer-protection

12/08/2026

The first independent review of the NETCC program has been released, setting out key recommendations to strengthen consumer protections for rooftop solar, home batteries and new energy tech.

The NETCC Independent Rreview, conducted by PATHMAKER and grids, confirms the NETCC is playing a necessary and important role in consumer protection, providing a clear, credible and nationally consistent framework, filling important gaps not covered by other regulation and lifting standards in sales, customer disclosures and customer service.

But a lot has changed since the NETCC launch three years ago. New technologies have emerged, consumer expectations have shifted and industry practices have matured.

The review contains 10 key recommendations to ensure the NETCC remains trusted, responsive and aligned with the needs of consumers, industry and government.

The work now begins on an implementation plan that considers the review's recommendations and identifies priorities for action.

🔗 Read the full findings and recommendations: https://www.newenergytech.org.au/2026-review

25/06/2026

Our latest Quarterly Compliance Report for January to March 2026 is out now.

The Quarterly Compliance Report provides data and analysis on the performance of the program and how the NETCC is being enforced including:

✔️ Retailer applications to join the NETCC – we received 189 applications last quarter and rejected 7% for non-compliance with the Code or non-response.

✔️ Complaints investigations and outcomes – we received a record 251 complaints last quarter. 42 investigations from complaints and audits resulted in compliance actions.

The record number of complaints shows the value of the NETCC program as more Australians adopt new energy technologies, especially home batteries.

The program offers consumers additional protections and a channel to help resolve complaints.

The report also provides useful guidance for Approved Sellers on avoiding common compliance issues identified in audits and complaints handling.

View the latest report herehttps://s3.ap-southeast-2.amazonaws.com/assets.newenergytech.org.au/uploads/Compliance-reports/NETCC_Compliance-Quarterly-Report_January-to-March-2026.pdf

17/06/2026

We welcome today’s announcement by the NSW Government to require the use of New Energy Tech Approved Sellers in its new Home Energy Saver program.

The program will offer eligible NSW households up-front discounts and loans for home energy upgrades, including rooftop solar systems, home batteries, EV chargers and a range of other home energy improvements.

It’s a great incentive to help more NSW families and households upgrade their homes and cut their power bills.

The inclusion of Approved Sellers in the program will help strengthen consumer protection, promote trust among NSW consumers and ensure products and services are delivered by reputable businesses.

Find out more about the program here https://www.energy.nsw.gov.au/households/grants-rebates/home-energy-saver

Solar retailers - if you'd like to take part in Home Energy Saver, you can apply to become a New Energy Tech Approved Seller today. Find out more about what the NETCC means for your business here: https://www.newenergytech.org.au/application-process

11/06/2026

Today, we launched the NETCC Sales and Installation Agreement, a customisable sales contract template for retailers that meets the requirements of the NETCC and helps protect your customers and your business.

✔️ If you’re looking to become an Approved Seller, the NETCC Sales and Installation Agreement provides a simple way to help ensure your documents are NETCC-compliant
✔️ If you’re an existing Approved Seller who’s unsure whether your documents are still NETCC-compliant, the NETCC Sales and Installation Agreement provides a simple way to ensure compliance

Find out more at https://www.newenergytech.org.au/sales-installation-agreement

02/06/2026

The NETCC Annual Report 2025 is here, providing a comprehensive overview of how the program helped protect consumers as sales of solar, batteries and EV chargers soared.

✔️ We reached 2,020 Approved Sellers, a 20% lift on 2024. We rejected 16% of applications for not meeting the grade.
✔️ We opened 185 audits of Approved Sellers to ensure ongoing compliance
✔️ We dealt with a record 445 complaints, resulting in 83 compliance cases where a breach of the NETCC was found
✔️ We expelled 4 Approved Sellers for major breaches of the Code, ensuring these retailers can’t participate in associated government programs

The energy transition depends on consumers being able to trust the businesses they deal with and the NETCC is playing an important role in building that confidence.

Find out more about what the program achieved in 2025 and the next steps for 2026 in the NETCC Annual Report 👉 https://www.newenergytech.org.au/articles/netcc-annual-report-2025

28/04/2026

This is your final opportunity to contribute to the independent review of the New Energy Tech Consumer Code (NETCC) program.

Survey closes this Friday 1 May. We encourage consumers, Approved Sellers and industry stakeholders to share their feedback and help shape stronger consumer protections across the new energy technology sector.

Complete the survey: https://pathmaker.au/project-netcc-review

Address

15/222 Exhibition Street
Melbourne, VIC
3000

Opening Hours

Monday	9am - 5pm
Tuesday	9am - 5pm
Wednesday	9am - 5pm
Thursday	9am - 5pm
Friday	9am - 5pm

Telephone

+61399294195

Website

https://newenergytech.org.au/

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