Community Rules for the Lumo Energy SA page
As part of our commitment to keeping this page a safe and informative place we have established some social house-rules. These guidelines are designed to maintain a safe space for discussion, information-sharing and engagement. Please keep these rules in mind when engaging with our page. Respectful and Appropriate Conduct: We encourage
open debate and engaging discussions among our community members. However, personal attacks and derogatory language are not acceptable. We will not tolerate content that is spam, offensive, off topic or duplicate, defamatory, abusive or threatening in any manner. Lumo Energy SA is committed to providing our community with accurate and reliable information about our products, services and industry procedures. To ensure the quality and credibility of discussions on our page, we will facilitate the removal of comments that spread disinformation. Disinformation is information that is misleading or misinforming, irrespective of the intention of the publisher itself. Privacy and Secure Communication: For your safety please do not share your personal details or details of your account to our timeline. Please send us a private message if you have queries regarding your account details. Reporting: Individuals who consistently violate these rules and disregard our community guidelines may be reported and blocked. We reserve the right to remove user content from our pages that breaches our guidelines without prior notice to the user. We appreciate your cooperation and encourage you to reach out to us for any questions or concerns related to your account or utility services.
