30/07/2026
We own our mistakes,
But the recent post made by building and plumbing comission needs correcting on the facts.
Every found matter in this decision was administrative: inspection bookings, certificate timing and paperwork. The article says we βfailed to turn up to siteβ our crews were on site, the failures were office booking errors, two of which we reported to the regulator ourselves before any complaint existed.
Where drains were reinspected for inspection, they passed. Not one finding concerned the quality or
safety of the plumbing.
From the BPC's own records produced at the Inquiry: 9,962 certificates lodged since 2018, 41 admin infringements, 0.41%. 12 of the 34 allegations were withdrawn or dismissed. No suspension. No dishonesty finding. Since we rebuilt our booking systems: 6 infringements in 2024, 1 in 2025, zero this year.
Since the BPC contact us originally about issues in 2024 we have fixed our systems to prevent issues
like this again. And the results show. 6 infringements in 2024, 1 in 2025 and zero thus far in 2026. Out of 2346 compliance certificates.
As you can see in the document provided by the BPC most of the infringements we did receive
happened in 2020 and 2021 during COVID. This was during a complex time in the construction industry where all organisations struggled with changing work flows, staffing requirements and training of new staff.
The presiding Delegate indicated at the hearing that publicising these matters wasn't appropriate given their nature, and offered to support our request not to publish. That request was formally passed on. It was published anyway.
We're disappointed. Regulators lift standards by working with trades that self-report and fix their
systems, not by risking peoples jobs over paperwork.
Full statement:https://www.spdrgroup.com.au/rethebpc