12/10/2026
Sunday 6:30 PM – 5:30 AM. When our customers need us, we don't just switch off at knock-off time.
Last night was a perfect example of just how far we go to support our customers at Premier Airtech Solutions.
At approximately 6:30 PM, we received a call from a customer experiencing major power issues, putting thousands of dollars' worth of refrigerated and frozen stock at risk.
What followed was almost 11 hours of after-hours support, including:
✅ Troubleshooting electrical faults remotely via video calls, eventually identifying a lost phase.
✅ Assisting the customer in contacting Ausgrid and arranging an urgent investigation.
✅ Staying in constant communication with both the customer and Ausgrid throughout the night.
✅ Receiving confirmation from Ausgrid that a phase had been lost on the incoming supply and that repairs couldn't be completed that night.
✅ Spending over an hour from midnight contacting emergency generator hire companies to find a solution.
✅ Organising and forwarding the required electrical information, documentation and photos to assist with emergency generator arrangements and help protect the customer's refrigerated and frozen stock.
✅ Continuing to assist until approximately 5:30 AM.
This wasn't a new installation or a job we were getting paid thousands of dollars to attend. This was simply an existing customer who needed help when things went wrong.
Back at it today 🤙
Anyone can sell and install refrigeration equipment. What really matters is who picks up the phone when something goes wrong, especially in the middle of the night.
We take pride in building long-term relationships with our customers, and that commitment doesn't end when the invoice is paid.
