23/06/2026
Hello Connections!
We are Hiring!!
Role: Operations Officer
Location: Brussels, Belgium
Languages: Must be fluent in all 3 (English, Dutch, French)
:
Required experience/knowledge:
Function Description
Ensure the processing of fraud- related complaints
Thoroughly analyze complaints and gather all supporting evidence
Provide the customer with a comprehensive and appropriate response
Point of contact towards internal and external clients
Guarantee business continuity and customer satisfaction
Technical Experience
Mandatory
Good expertise in MS Office
Familiar with various IT Tools
Preferable
Proficiency in tools such as TPX and Herodote is a significant advantage
Business Experience
Mandatory
Have a working knowledge of banking products such as accounts, cards, and banking applications
Preferable
Strong interest in finance and banking (products)
Prior experience in a complaints department and/or bank branch is an advantage.
Interested? Candidates can drop their CV at [email protected]
Apply Now : www.hnmsolutions.eu