Synergy North

Synergy North SYNERGY NORTH provides electricity service to over 56,000 customers in Thunder Bay & Kenora. Please keep in mind that this account is NOT monitored 24/7.

You can view outages in our service area at all times using our Outage Map: synergynorth.ca/outage-map/

Customers can also report outages & emergencies 24/7 at 1-833-428-1451 and select Option 2. Our social media team is also available to help Monday-Friday 8am-4pm during normal business hours. Our page is designed to be a valuable source of energy information for our customers. We share

tips, address customer concerns, and seek to engage members of our service territory around our various programs and initiatives. For more detailed information about SYNERGY NORTH, our services, and self-service options, please visit: synergynorth.ca

We’re Hiring: Power Line Technician ApprenticesReady to start a rewarding skilled trades career and help power your comm...
06/19/2026

We’re Hiring: Power Line Technician Apprentices

Ready to start a rewarding skilled trades career and help power your community? Join the Synergy North team in Thunder Bay or Kenora!

As a Power Line Technician Apprentice, you'll work alongside experienced Journeypersons while learning to construct, maintain, and restore the electrical infrastructure that keeps homes, businesses, schools, hospitals, and industries connected. This is an exciting opportunity for motivated individuals who are committed to safety, teamwork, and continuous learning.

If you're looking for meaningful work, hands-on training, professional development, and the chance to build a long-term career in the utility industry, we want to hear from you.

Apply now: https://synergynorth.ca/corporate/careers/

Set it and forget it.Once you’re signed up for Peak Perks, there’s nothing else you need to do. Your smart thermostat ha...
06/18/2026

Set it and forget it.

Once you’re signed up for Peak Perks, there’s nothing else you need to do. Your smart thermostat handles the rest, making small adjustments when demand is high, while you earn rewards for participating.

Set it. Forget it. Get rewarded.👉 saveonenergy.ca/peakperks

🚧 4th & Memorial Rebuild Project 🚧Work is underway on the 4th & Memorial Rebuild Project, an important investment in the...
06/17/2026

🚧 4th & Memorial Rebuild Project 🚧

Work is underway on the 4th & Memorial Rebuild Project, an important investment in the infrastructure that supports our community every day.

These upgrades will help improve the reliability and resilience of our electrical system while preparing the area to meet future needs. As construction progresses, residents and businesses may notice crews working in the area and occasional traffic impacts.

Want to learn more? Visit our website to explore project details, timelines, and watch our project video to see how these improvements will benefit the community.

Visit: https://haveyoursay.synergynorth.ca/4th-memorial

We’re Hiring: Power Line Technicians ⚡Looking for a career where your work powers communities and makes a real differenc...
06/16/2026

We’re Hiring: Power Line Technicians ⚡

Looking for a career where your work powers communities and makes a real difference every day? Join the Synergy North team in Thunder Bay or Kenora!

We're seeking skilled Power Line Technicians to help build, maintain, and restore the electrical distribution system that serves our customers. From new construction projects to emergency storm response, you'll play a vital role in safely delivering reliable power to our communities.

If you're a certified Power Line Technician with a strong commitment to safety, teamwork, and customer service, we want to hear from you.

Apply now: https://synergynorth.ca/corporate/careers/

Power restored to majority of customers in the East End area. Approximately 200 customers in the Alberta Street/Athabasc...
06/15/2026

Power restored to majority of customers in the East End area. Approximately 200 customers in the Alberta Street/Athabasca Street and surrounding areas remain without power. Estimated time of restoration is 2am.

We appreciate your patience as our crews work as safely and quickly as possible.

Customers in the East End area are currently experiencing a power outage. The estimated time of restoration is 12:30am. ...
06/15/2026

Customers in the East End area are currently experiencing a power outage. The estimated time of restoration is 12:30am. We appreciate your patience and understanding as crews work to restore service as quickly and safely as possible.

$75 now + $20 each yearSign up once. Get rewarded year after year.When SYNERGY NORTH customers enroll in Peak Perks, the...
06/11/2026

$75 now + $20 each year
Sign up once. Get rewarded year after year.

When SYNERGY NORTH customers enroll in Peak Perks, they receive a $75 prepaid Mastercard + $20 every year they stay enrolled.

It’s an easy way to earn rewards while using electricity more efficiently this summer👉 saveonenergy.ca/peakperks

HIT THE BRAKES! NOT US. 🚧Behind every orange cone is a Synergy North crew doing essential work. Slow down, stay alert, a...
06/10/2026

HIT THE BRAKES! NOT US. 🚧

Behind every orange cone is a Synergy North crew doing essential work. Slow down, stay alert, and respect their workspace.

Doing your part helps ensure everyone gets home safely.

Learn more at synergynorth.ca/safety/hit-the-brakes/

📍 Synergy North Transformer Audits Starting this WeekThis week, our contractors will begin Transformer Audits in Thunder...
06/09/2026

📍 Synergy North Transformer Audits Starting this Week

This week, our contractors will begin Transformer Audits in Thunder Bay.
At times, they may need access to private property to inspect our assets. This includes access to assets on easements, city-owned corridors, and private property where a Synergy North pad or pole mount transformer is located.

👇 Check the map below to see the inspection area.

✅ Reminder: All contractors carry Synergy North-issued identification/documentation. Please feel free to ask to see it.

📲For more information, call our Customer Service Team at: 807-343-1111
Thank you for your cooperation as we work to maintain a safe and reliable electrical system.

Address

34 N. Cumberland Street
Thunder Bay, ON
P7A4L4

Opening Hours

Monday 8:30am - 4:30pm
Tuesday 8:30am - 4:30pm
Wednesday 8:30am - 4:30pm
Thursday 8:30am - 4:30pm
Friday 8:30am - 4:30pm

Telephone

1-833-428-1451

Website

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