Synergy North

Synergy North SYNERGY NORTH provides electricity service to over 56,000 customers in Thunder Bay & Kenora. Please keep in mind that this account is NOT monitored 24/7.

You can view outages in our service area at all times using our Outage Map: synergynorth.ca/outage-map/

Customers can also report outages & emergencies 24/7 at 1-833-428-1451 and select Option 2. Our social media team is also available to help Monday-Friday 8am-4pm during normal business hours. Our page is designed to be a valuable source of energy information for our customers. We share

tips, address customer concerns, and seek to engage members of our service territory around our various programs and initiatives. For more detailed information about SYNERGY NORTH, our services, and self-service options, please visit: synergynorth.ca

Investing in ReliabilityIn 2025, Synergy North invested more than $12.2 million in capital renewal projects to strengthe...
09/01/2026

Investing in Reliability

In 2025, Synergy North invested more than $12.2 million in capital renewal projects to strengthen the electricity system across our service territory.

From infrastructure upgrades and equipment replacement to grid modernization and asset renewal, these investments help improve reliability, enhance system resilience, and prepare for the future energy needs of our communities.

Want to learn more about how Synergy North is investing in the future while delivering value to customers and communities?

Explore our 2025 Reliability Report for highlights on our performance, key initiatives, and strategic priorities at: https://synergynorth.ca/corporate/reliability/

๐ŸŽจโšก Synergy North & Save on Energy Colouring Contest โšก๐ŸŽจLooking for a fun activity for your child? Download our Save on En...
08/27/2026

๐ŸŽจโšก Synergy North & Save on Energy Colouring Contest โšก๐ŸŽจ

Looking for a fun activity for your child? Download our Save on Energy colouring page and let their creativity shine!

Email their completed artwork to [email protected] by September 1 for a chance to win a colouring kit.

While you're here, explore the Save on Energy programs to help make your home more energy efficient and save on costs.

๐Ÿ–๏ธ Submit your child's artwork by September 1 for a chance to win!

The Low-Income Energy Assistance Program provides short-term support for Synergy North customers when needed.Eligible cu...
08/25/2026

The Low-Income Energy Assistance Program provides short-term support for Synergy North customers when needed.

Eligible customers can receive up to $500 in emergency assistance for your electricity bills.

Organizations in our community can help explain how the program works and guide you through the process.

To learn more visit: Financial Assistance - Synergy North
https://synergynorth.ca/residential/billing/financial-assistance/

๐ŸŽถ๐Ÿ’™ Bring on the blues and good vibes!Synergy North is proud to sponsor Blues in the Ballpark! ๐ŸŽธCome find us at the Syner...
08/21/2026

๐ŸŽถ๐Ÿ’™ Bring on the blues and good vibes!

Synergy North is proud to sponsor Blues in the Ballpark! ๐ŸŽธ

Come find us at the Synergy North booth along the third baseline and turn up the fun! Stop by to chat with our team and find out how you can save energy at home and receive incentives for doing it. โšก๐Ÿก

Great music, great company, and a little extra energy savings? Now thatโ€™s something to sing about! ๐ŸŽถ

08/21/2026

If you're a ๐—ฆ๐˜†๐—ป๐—ฒ๐—ฟ๐—ด๐˜† ๐—ก๐—ผ๐—ฟ๐˜๐—ต or ๐—›๐˜†๐—ฑ๐—ฟ๐—ผ ๐—ข๐—ป๐—ฒ ๐—ฐ๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ in the Thunder Bay area and you're in arrears on your electricity bill, you may qualify for financial assistance through ๐—Ÿ๐—˜๐—”๐—ฃ (the Low-Income Energy Assistance Program).

Eligible households may receive:
โšก Upto $650 for natural-gas heated home
๐Ÿ  Upto $780 if your home is heated with electricity

LEAP is designed to help households facing an emergency who are at risk of having their utility service disconnected due to overdue bills.

๐Ÿ“ž ๐—–๐—ฎ๐—น๐—น ๐Ÿฎ-๐Ÿญ-๐Ÿญ to check your eligibility and complete your initial intake. If you qualify, the ๐—Ÿ๐—ฎ๐—ธ๐—ฒ๐—ต๐—ฒ๐—ฎ๐—ฑ ๐—ฆ๐—ผ๐—ฐ๐—ถ๐—ฎ๐—น ๐—ฃ๐—น๐—ฎ๐—ป๐—ป๐—ถ๐—ป๐—ด ๐—–๐—ผ๐˜‚๐—ป๐—ฐ๐—ถ๐—น team will assist you through the application process.

Don't wait until your service is disconnected - reach out today to see if LEAP can help.

โšก Pad-mounted transformers contain high-voltage electrical equipment that helps power your neighbourhood.For your safety...
08/21/2026

โšก Pad-mounted transformers contain high-voltage electrical equipment that helps power your neighbourhood.

For your safety:
โ€ข Never touch or open the transformer.
โ€ข Never climb or sit on it.
โ€ข Never tamper with electrical equipment.
โ€ข Never block access.
โ€ข Keep children away.

Respect the warning labels and help keep your community safe.

Give It Space. Stay Safe.

๐ŸŽจโšก Synergy North & Save on Energy Colouring Contest โšก๐ŸŽจLooking for a fun activity for your child? Download our Save on En...
08/20/2026

๐ŸŽจโšก Synergy North & Save on Energy Colouring Contest โšก๐ŸŽจ

Looking for a fun activity for your child? Download our Save on Energy colouring page and let their creativity shine!

Email their completed artwork to [email protected] by September 1 for a chance to win a colouring kit.

While you're here, explore the Save on Energy programs to help make your home more energy efficient and save on costs.

๐Ÿ–๏ธ Submit your child's artwork by September 1 for a chance to win!

Energy efficient renos start with rebatesThe Home Renovations Savings Program helps make energy efficient renovations mo...
08/19/2026

Energy efficient renos start with rebates

The Home Renovations Savings Program helps make energy efficient renovations more affordable for homeowners.
Upgrade your home, save energy, and enjoy greater comfort.

Learn more at:
๐Ÿ‘‰ homerenovationssavings.ca

Restoring Power QuicklyPower interruptions were limited in 2025, with customers experiencing an average of approximately...
08/18/2026

Restoring Power Quickly

Power interruptions were limited in 2025, with customers experiencing an average of approximately 47 minutes without electricity over the course of the year.

When outages did occur, crews responded quickly and safely to restore service, helping minimize impacts on homes, businesses, and community services. It's all part of our commitment to delivering dependable power to the communities we serve.

Learn more about our reliability performance, outage trends, and investments in a stronger, more resilient electricity system by reading the 2025 Reliability Report at: https://synergynorth.ca/corporate/reliability/

Thank you to everyone who stopped by our booth at City of Thunder Bay Culture & Events Live on the Waterfront last night...
08/13/2026

Thank you to everyone who stopped by our booth at City of Thunder Bay Culture & Events Live on the Waterfront last night and helped us share an important reminder: when you see crews working along the road, slow down, stay alert, and Hit the Brakes, Not Us. ๐Ÿ‘ทโ€โ™‚๏ธ

We loved seeing all the creativity in our colouring contest entries, and we managed to collect some fantastic artwork before the rain brought the evening to an early end. ๐ŸŒง๏ธ๐ŸŽจ

See you next week for Rock n' Country!

Address

34 N. Cumberland Street
Thunder Bay, ON
P7A4L4

Opening Hours

Monday 8:30am - 4:30pm
Tuesday 8:30am - 4:30pm
Wednesday 8:30am - 4:30pm
Thursday 8:30am - 4:30pm
Friday 8:30am - 4:30pm

Telephone

1-833-428-1451

Website

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