Toronto Hydro

Toronto Hydro For outage updates or to report an outage/emergency, call 416-542-8000. This is the official Toronto Hydro page. Join us on Twitter too!

Our team is here to share ideas and information about electricity conservation with you and to learn from you. If you have a customer care matter or need to report a power outage, please call 416-542-8000. We tweet about energy conservation and outages
www.twitter.com/torontohydro

Toronto Hydro Fan Page Terms of Use: www.torontohydro.com/facebooktermsofuse

05/15/2026

Spring is the perfect time for a home refresh, and upgrading to a heat pump could pay off in more ways than you expect. 💐

We’re giving away SIX chances to win $5,000 toward a new heat pump.

Connect with a Toronto Hydro energy coaching expert before July 31, 2026 to:
- Explore heat pump options tailored to your home
- Learn about offers and rebates that you may qualify for
- See how programs like the City of Toronto’s Home Energy Loan Program (HELP) can support your upgrade with low-interest financing
- Be automatically entered for a chance to WIN!
Learn more about our heat pump contest: torontohydro.com/heatpumpcontest



🎁 Six (6) $5,000 cash prizes toward a heat pump
📝 One (1) entry per household
đŸŽČ Odds of winning depend on number of eligible entries
🏠 Open to legal residents of Toronto (18+)
🧠 Skill-testing question required
⏰ Contest closes July 31, 2026 at 11:59 p.m.
🔍 How to enter: Complete an energy coaching session with Toronto Hydro
đŸ”„ How to claim prize: Winners must install a heat pump and submit proof of installation by November 30, 2026
🔗 Full contest rules: torontohydro.com/heatpumpcontestrules

05/15/2026

Powerline on your car? This is NOT the time to “just step out.” ⚠

Stay inside and call 911 — the ground around it may be electrified.

If you must exit due to immediate danger, there’s a safe way to do it.

▶ Watch to learn how to respond.

05/13/2026

Powerlines are often overhead — and it’s easy to underestimate how close is too close when working outdoors.

Recent insights show that only 1 in 6 Torontonians know the safe distance from overhead powerlines.

When working outdoors:

- Stay at least 3 metres away from overhead powerlines
- Keep your ladders, tools and equipment the same distance away
- Always look up before you start

Understanding safe distances can help prevent serious injuries and fatalities.

05/11/2026

Powerlines run through Toronto’s streets, laneways and backyards — and recent insights show that half of Torontonians don’t know how far back to stay from downed powerlines.

May 11–17 is Powerline Safety Week, and we’re reminding Torontonians what to do if you see a downed powerline:

- Stay at least 10 metres back (about the length of a school bus)
- Never touch or try to move it
- Report it by calling 911

Always treat downed powerlines as live.

Learn more: torontohydro.com/powerlinesafety

05/08/2026

Morning sun, evening storm — classic Toronto. â˜€ïžđŸŒ§ïž

Toronto weather can change fast. Being prepared means having what you need at home, just in case you’re without power for up to 72 hours.

This Emergency Preparedness Week, take the 72-hour challenge and think about how your household would manage without power for up to 3 days:

✅ Do your emergency essentials make sense for the season?
✅ If you live in a condo or apartment, could you stay put if elevators are down?
✅ If you live in a house, is your basement protected during heavy rain?

An emergency kit is a good place to start. Explore our Emergency Preparedness Hub for tips, checklists and guides to help you get prepared year-round:
http://spr.ly/6189BBmsbb

We’re also running an contest on Instagram. Visit http://spr.ly/6180BBmsbj and check our pinned post to enter. Contest closes May 11, 2026.

Rules: http://spr.ly/6181BBmsbd

We have applied to the Ontario Energy Board for approval of a non-wires solution incentive mechanism to be applied to ou...
05/08/2026

We have applied to the Ontario Energy Board for approval of a non-wires solution incentive mechanism to be applied to our Local Demand Response program. If approved, the incentive will be recovered through the clearance of our proposed Margin-on-Payment Incentive Deferral Account at our next rebasing application. Learn more. Have your say: torontohydro.com/regulatory-information

Nous avons prĂ©sentĂ© une demande Ă  la Commission de l’énergie de l’Ontario en vue d’obtenir son approbation pour un mĂ©canisme d’incitation Ă  l’utilisation de solutions sans fil qui sera appliquĂ© Ă  notre programme d’adaptation de la demande locale. S’il est approuvĂ©, le mĂ©canisme d’incitation sera recouvrĂ© grĂące Ă  l’approbation de notre compte de report proposĂ© liĂ© aux marges sur les paiements lors de notre prochaine demande de rĂ©vision tarifaire. Renseignez-vous. Donnez votre avis: torontohydro.com/regulatory-information

CONTEST ALERT 🚹Click the IG link below and check the details to participate!
05/04/2026

CONTEST ALERT 🚹

Click the IG link below and check the details to participate!

05/01/2026

Celebrating our 115th birthday by looking at where we started and where we are today.

Over the past 115 years, our crews have adapted to new tools, our trucks have evolved into a more sustainable fleet and our equipment has advanced to improve safety and reliability.

While much has changed since our early days, one thing remains the same: a strong commitment to serving Toronto. This video reflects both the progress we’ve made and the people who made it possible.

Learn more about our journey: torontohydro.com/ourhistory

Today is the — a time to pause, reflect and remember those who have lost their lives, been injured or suffered illness...
04/28/2026

Today is the — a time to pause, reflect and remember those who have lost their lives, been injured or suffered illness at work.

We honour the workers who did not come home, and we recognize the families, friends and communities whose lives are forever changed by workplace tragedy.

This day also invites us to reflect on the kind of workplace we’re continuing to build together — one where speaking up about hazards, near misses or concerns is encouraged and supported. When we listen with care and learn from moments that don’t go as planned, we make meaningful improvements.

By supporting one another and acting on what we learn, we strengthen our shared commitment to safer and healthier workplaces for everyone.

One day it’s patio weather, the next it’s parka weather — classic Toronto spring đŸ€·â€â™€ïžWhen the forecast can’t make up its...
04/24/2026

One day it’s patio weather, the next it’s parka weather — classic Toronto spring đŸ€·â€â™€ïž

When the forecast can’t make up its mind, your home comfort shouldn’t have to suffer.

A heat pump is a smart, energy efficient way to handle Toronto’s seasonal mood swings. One system for heating and cooling helps you stay comfortable through surprise cold snaps, summer heat waves and everything in between.

Thinking about upgrading? A Toronto Hydro energy coaching expert can help you explore your options, break down available incentives and show you how programs like the City of Toronto’s Home Energy Loan Program can support with low interest financing.

Complete an energy coaching session before July 31, 2026, and you’ll be entered for a chance to win one of SIX $5,000 prizes toward a new heat pump.

Because in a city where the weather keeps us guessing, planning for comfort year-round just makes sense.

Hit the link to get started: http://spr.ly/6188BBGUag



🎁 Six (6) $5,000 cash prizes toward a heat pump
📝One (1) entry per household
đŸŽČ Odds of winning depend on number of eligible entries
🏠 Open to legal residents of Toronto (18+)
🧠 Skill-testing question required
⏰ Contest closes July 31, 2026 at 11:59 p.m.
🔍 How to enter: Complete an energy coaching session with Toronto Hydro
đŸ”„ How to claim prize: Winners must install a heat pump and submit proof of installation by November 30, 2026
🔗 Full contest rules: http://spr.ly/6181BBGUac

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Toronto, ON

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Monday 8am - 4:30pm
Tuesday 8am - 4:30pm
Wednesday 8am - 4:30pm
Thursday 8am - 4:30pm
Friday 8am - 4:30pm

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+14165428000

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