20/04/2026
Let’s start this week fresh ✨ Buzzword or the new digital chapter: How is AI actually reshaping customer support in real life?
That was also one of the questions at the Algotech Digital Day conference, where we shared real, hands-on experience instead of theory.
💬 Our Head of Operations at SEE Digital, Biljana Bakoc, spoke about practical implementation: how solutions work in real environments, how SEED is evolving within the UNIQA Group, and what the next phase of collaboration with Algotech looks like as AI moves from concept to daily operations.
👁️ From a customer perspective, the conference offered a clear view of how AI, CX, and digital systems actually function inside organisations — with all the complexity and real trade-offs that come with them.
⚙️ One of the highlights was also the panel on enterprise AI adoption, where Vladimir Simunovic, Chief Technology & Operating Officer and Member of the Regional Executive Board at UNIQA SEE, joined Alan Nichol and Borislav Miljanovic, with the discussion expertly moderated by Tihomir Bajić.
The conversation focused on how AI initiatives can be translated into measurable business value, what it takes to build pragmatic and scalable AI strategies, and why early risk recognition is critical to avoiding common implementation pitfalls.
👉 What stood out most was not the hype. But the clarity! AI is not a project anymore. It’s an operating layer.
And the real question is no longer if companies will adopt it, but how responsibly and how effectively they will scale it.
