31/08/2026
Lisa Makes It Happen✨
At Legrand, customer experience is a strategic pillar of our CSR Roadmap, driven by people who take concrete action every day. Lisa Frank, Director of Customer Experience at Legrand North America, is one of the dedicated ambassadors giving that commitment a voice. Through her leadership, Lisa drives a customer centric culture focused on continuous improvement, cross functional collaboration and turning customer feedback into concrete action. She measures satisfaction through surveys, personally addresses every dissatisfied customer and deploys design thinking throughout the organization, placing customer experience at the heart of progress. Her belief ? Everything doesn't have to be perfect, as long as we make a little progress every day 🥳