05/06/2026
I have replied professionally, but as Iโm human and upset, and for the sake of ranting ๐คฌ
Please allow me to get it off my chest ๐
One thing I take a huge amount of pride in is looking after my customers and providing the best service I possibly can.
Every review I receive has been earned through hard work, good communication, quality workmanship and genuinely caring about the people who trust me in their homes.
Thatโs why itโs frustrating and upsetting when a negative review appears for something that actually hasnโt happened.
As a small local business, every review has an impact, to some itโs just a click of a button, to me, itโs attached to years of hard work, sacrifices, stress and a reputation I have spent a long time building.
I know I wonโt get everything right all of the time, and when I make mistakes, Iโll always own them and do my best to put things right. But itโs difficult when your reputation is affected by something like this, he literally left the review 1 minute after the call ended! ๐
The good news is that one review doesnโt define who I am, Iโm trying not to take it to heart, but itโs hard. The hundreds of customers who have trusted me, recommended me to friends and family, and taken the time to leave genuine feedback means far more.
To everyone who has supported me over the years, thank you.
Your reviews, recommendations and kind words genuinely mean a lot to a small local business. ๐
If I have ever helped you, a review, recommendation or even a simple share of my page means more than you probably realise ๐
Thank you for allowing me to vent ๐ซ ๐
Should you wish to leave a review, you can do so on the link below ๐ฅฐ
โญ โญ https://goo.gl/3XL5Kg โญ โญ
MasterGas Heating
