30/04/2026
What a lovely e-mail sent to us today. Well done team!!
Good afternoon Ed,
I just wanted to send you a message in relation to the two gentleman that turned up to sort my garage door out. I have been unwell and not retaining information very well so I had it in my head that they were arriving after 1 o’clock. When they turned up, I had just got out of the shower! They were both so kind and understanding and happy to wait well I’ve got myself sorted.
My garage is full of loads of junk but also has my Zimmer frame and wheelchair that need to be close to the opening. The guys had to take out quite a lot of stuff in order to be able to access the garage properly. I apologised profusely to them but they were just so sweet and reassured me that it was not an issue at all. When they put everything back in the garage they made sure that my wheelchair and Zimmer frame were close to hand. Their whole attitude was really professional but also incredibly kind and understanding. I’m sure you probably get whingy emails at times so I just wanted to let you know how great your guys were and how much it was appreciated.
All the very best,
Karen Sage