27/07/2026
You meet, or don’t meet in this case, lots of different types of people running a business. But the one thing that really gets my backup are the people who book in and don’t show up or cancel ridiculously late not allowing time to fill the gaps in the work schedule. Sometimes things happen and that understandable but to send an email at 18.36 to say they won’t be coming in the morning as they are selling the car is simply not acceptable. That spot could have been filled if we had at least 24hours notice, meaning a genuine customer who is patiently waiting for a cancellation could have got their job done. So not only does it affect other customers, we now have running costs and staff being paid with no work.
Please please please, if you are booked in and know you won’t be attending give us a chance to fill you space and give us a much notice as possible.
In this particular case, I have now black listed Clive D from ever booking in or purchasing anything from us in the future as I have found this particularly insulting and rude.