22/10/2026
They wanted £5,179.10 before they would reconnect the supply. The account is now £109.32 in credit.
A supplier told one of our clients to pay an overdue balance and a £3,000 deposit before it would reconnect. The account had been billed on estimated readings, and a payment of over £4,000 had sat unallocated for more than a year.
We challenged every invoice. The deposit was withdrawn, £1,715.38 in charges was credited or waived, and the new meter is being fitted free.
Has a supplier ever asked you for money you weren’t sure you owed? Tell us in the comments, or get in touch at betterconnected.biz.