09/10/2026
This is Adam Spencer, one of our North West engineers, and this is why his life-saving actions make him a worthy recipient of this year's Joe Loughridge Customer Hero Award.
While attending a gas escape call, Adam noticed that a customer appeared unwell and was struggling to speak clearly.
Trusting his instincts, he took the time to check on their welfare and discovered they were diabetic.
When a blood sugar reading showed dangerously high levels, Adam called 999 and stayed with the customer until paramedics arrived.
He was later told that, without medical intervention, the customer may not have survived.
Adam's actions went far beyond the job he had been called out to do.
They demonstrated compassion, care and a genuine commitment to putting people first.
As we mark National Customer Service Week, we're celebrating colleagues who go above and beyond for the people we serve.
Adam is this year's recipient of the Joe Loughridge Customer Hero Award, named in memory of Joe Loughridge, a much-loved North West colleague whose dedication to customers left a lasting impression on everyone who worked with him.
Although Joe passed away a few years ago, his legacy continues to inspire the way we support our customers every day. Adam exemplifies those values perfectly.
Congratulations, Adam, on this well-deserved recognition, and thank you to all our colleagues who make a difference for customers every day. 👏
