BROOM Engineering Services Ltd

10/06/2026

When a customer calls to say the pump you installed around 6 month ago has stopped working, it isn't ideal. 😏 However, if you have built up a good relationship with the customer, over many years, and don't put your head in the sand, all should hopefully remain amicable. 🤞

On arrival, the pump wouldn't start, and errored out on 'over-current'. I tested the capacitor, and this was only around half its stated value. Swapping the capacitor for one of the correct value allowed the pump to start, but the pump was far more noisy than it should be!

Little option but to swap out the pump........ironically with one that had been repaired under warranty a few months ago........for becoming noisy on another site!! Pumps can look physically the same externally, but manufacturers can change internal components, for inferior products.......and damage your confidence in their proven products in the process.

The system takes collected spring water, from a well, and pressurises it, to feed the drinkers, parlour wash down storage tanks, and to cool milk between exiting the cow, and entering the refrigerated bulk tank.They have mains water back-up, but from a message at 16:15 the previous day, to a working pump system by 11:00 the following day, I think the customer was pleased with the response.'

I was open and transparent with the customer about the history of the pump I was installing, being a warranty repair, and used on another site for a few weeks. The customer was pragmatic about the failed pump having given them 6 months service on a quite demanding farm application, and that their plate cooler (solenoid) had an issue, and would sometimes be passing water when it shouldn't, increasing pump run hours. They didn't want me to be out of pocket for my time, even if a warranty claim is successful. I'm sure we will meet in the middle somewhere, and continue our good working relationship.

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08/06/2026

An elderly customer recently received a vague and largely unhelpful letter from our water supplier, which has made them anxious. It advised that consumption was higher than normal, and that there may be a leak/ water loss, but didn't specify numbers, or the associated meter serial number. The customer has 3 water meters - 1 for domestic consumption and 2 for supplies to remote drinking troughs, in the surrounding fields

I was asked to check.....but nothing alarming was found......both meters were stationary. If you put animals in a field when there haven't been any over winter or longer, I would expect consumption to increase!

Yes - the drinkers look brim full, and one of the meter chambers has plenty of water within, but we have had almost 2.5 inches of rain, in the past week. I know this because I am old enough to have a rain gauge! 😁👴There may be a minor leak before the meter, but nothing significant after.

I cleared the ivy and roots from the float valve chamber, and have advised the customer that the concrete drinking trough is tired, but still integral...... believed to date from the 1950's.

Found a nice little waterfall along the way.

With thigh high grass in some fields, ready for hay making, it wasn't really a place for my customer, who is well into their 80's, to go roaming about, checking meters and troughs. Note the seedy socks as a reward........plus a bramble thorn in my head! 🩸

On a positive, I highly recommend Betacraft Merino socks, for year round comfort. 😁😆

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05/06/2026

iCandy All-Terrain Bundle June Special Offer 😍

We’re running a limited-time in-store promotion on the iCandy All-Terrain throughout June.

For a short period only, we have travel system bundle deals including the iCandy accessories and a car seat and base for less than the price of the All-Terrain on its own — exceptional value on one of the most sought-after premium all-terrain travel systems.

These bundles are strictly limited and will only be available while current car seat stock lasts, so once they’re gone, they’re gone.

Babygear has always been the destination for great value on iCandy, and this is arguably our best offer yet.

Don’t miss out — these will sell fast.🕙

(in store only)

05/06/2026

04/06/2026

I have worked at several Ministry of Defence sites in my career, including sites with high security on information and intelligence............but this was on another level..............

Working for the Big Man himself 🎅, who already has my presents waiting in his sleigh, tucked away in a little corner of East Devon!! 🎁😁

✅ Secure insecure pipe run.
✅ Replace brass joiner with a stop tap.
✅ Replace deteriorated galvanised steel drinking trough, with plastic equivalent.

Low pH (acidic) spring water enjoys eating galv steel and copper olives in brass fittings. 😋

Nothing difficult........ just stuff getting done!

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01/06/2026

Commissioning a rainwater attenuation tank on a new commercial development.

There is a maximum permitted (restricted) site discharge rate for rainwater, on the roofs and yard area, of around 7 litres per second. Consequently, there is a large attenuation holding tank under the concrete yard, with twin discharge pumps in a separate chamber.

The manufacturer had several (chargeable) visits to set up and commission the pumps, but with the float switches still not wired in, the pumps could only be operated in 'manual' mode, and not automatically.

I was contacted, and asked to finish the set up and commissioning, by a slightly frustrated client.

Thank you W E Phillips & Sons Ltd for giving me the opportunity to complete this for you.

And Kingspan.........I think you need more Quality Control...... because the control panel wiring is marginally better than 💩 ........in my opinion. 😁

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29/05/2026

The great thing about disappointing customer service in general is that if you are recommended, and you then show up when you say you will, and get things sorted in one visit, you can approach a godlike status, like you have performed a miracle!! 😁😆

A well pump system, supplying the garden taps, and some drinking troughs in adjacent fields, had become unreliable.

The fault wouldn't initially present itself, but eventually the controller indicated it would not recognise the system pressure drop, if it occurred slowly. Condensation and moisture ingress was also evident in the controller.

The pump and controller were installed by others around 5 years ago. Personally, I wouldn't have mounted the controller horizontally.

New controller installed, plus an isolation valve, which also serves for proving correct operation. Pipe work rearranged as necessary.

The well struggles in dry summers, so boreholes, and pumping from the well, to bulk storage during winter, were also discussed.

The well is 12.3 metres deep, and 10.5 metres to water level........for anyone interested. No tools were lost. 😁

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28/05/2026

A farm experienced a failed borehole pump, which I had installed about 5 years ago.

I was away and couldn't assist, but they had a good attempt at replacing the pump themselves. Unfortunately they struggled to get the pump fully back in the borehole.

The pump stopped after about a week, so I attended to investigate.

✅ Dipped the borehole to check levels of water and sediment.

✅ Shortened the lift pipe and raised the pump approx 1 metre to move pump further from sediment.

✅ Reinstalled the pump at correct depth, and returned the other associated equipment to borehole chamber.

✅ Prove that an issue exists with power supply to borehole - suspect poor Neutral connection elsewhere. Voltage looked correct with no load on the supply, but dropped to 0 Volts with pump and controller connected, suggesting a poor electrical connection elsewhere.

✅ Batted away to their electrician to find issue with power supply to borehole. 🏏

Forget to get photos on completion! 🤯

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22/05/2026

I was asked to attend this unit last Autumn to investigate and rectify a small issue.

The client had become dissatisfied with the service and charges from what is probably the largest player in the country.

I must have done something right because they made contact again, and asked me to take over the servicing, having binned off their contract with the other service provider.

Not sure the pump has been removed and cleaned since it was installed 5 years ago!

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