01/06/2026
Trime UK Promotes Sophie Hamilton to Service Operations Manager
We are pleased to announce the promotion of Sophie Hamilton to the role of Service Operations Manager, strengthening our company’s commitment to delivering industry-leading customer support and operational excellence.
In her new position, Sophie will become the driving force behind the service department, overseeing operations and helping to further enhance customer experience across the business. Her appointment reflects our continued investment in service performance, responsiveness, and long-term customer relationships.
Having already played an integral role within the organisation, Sophie brings extensive operational knowledge, a customer-focused mindset, and a strong understanding of the needs of Trime UK’s growing customer base. Her leadership will help streamline processes, improve communication, and ensure customers continue to receive exceptional support throughout the lifecycle of their equipment.
Commenting on the promotion, Paul Hay, Managing Director of Trime UK, said:
“Sophie has consistently demonstrated outstanding dedication, professionalism, and a real passion for customer service. This promotion is thoroughly deserved and reflects the important role she already plays within the business. As Service Operations Manager, Sophie becomes the engine room of our service department, helping us further strengthen the customer experience and the level of service we provide to every client. We are delighted to see her step into this role and are excited for what the future holds.”
Speaking about her promotion, Sophie Hamilton said:
“I’m incredibly proud to take on this new role at Trime UK. Customer service has always been at the heart of what we do, and I’m looking forward to working closely with the team to continue improving our service offering and delivering the highest standards of support for our customers.”
The promotion comes as we continue to expand our operations and reinforce our reputation for reliability, innovation, and customer care across the lighting tower, power solutions and security sector.
