OVO Energy Customer Service

19/03/2026

SUNNY MONEY How renewable energy switch could cut your bill by £1,200 EVERY year
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19/03/2026

To mark Debt Awareness Week, we want to remind all our customers of one thing: if you need extra support, you aren’t alone.

We have a range of support available for those who need it, and our team is dedicated to finding solutions. They’re able to help by setting up payment plans, sharing advice on energy debt, and talking through additional support available.

We also know that, sometimes, expert independent advice is what’s needed most. That’s why we’re proud to partner with StepChange Debt Charity who provide free, impartial guidance to help people find a way forward.

Thank you to our partners and teams who support our customers; we’re here to help.

Need some help paying your energy bills? Find out how we can help you with a payment plan, the OVO Energy Fund, and extra support and guidance.

12/02/2026

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Ovo in talks with Engie, EDF and E.ON over deal for retail arm
French and German utilities in discussions with UK energy supplier as it seeks to raise funds to meet capital requirements

20/01/2026

Help is here if you need it this winter ❄️

Visit one of our events during Warm Welcome Week for free energy-saving advice and kit. You don't need to be an OVO customer to come – we’re supporting everyone in the community.

✅ Practical tips to save money
✅ Free energy-saving items
✅ Experts to chat to about winter concerns

Can't make our Warm Welcome Week events? �You could get help through our Extra Support Package. Find out more at ovoenergy.com/extra-support

20/01/2026

Blue Monday? Not on our watch ☀️

January can be a gloomy month. So, we’ve teamed up with Samsung to give away a serious home upgrade to help you save time, money, and energy.

One lucky winner will grab a Samsung Bespoke AI washing machine - top-of-the-range and super energy-efficient. And 100 hours of free power – on us ⚡️

It’s exclusive to customers with Beyond.

Just:
✅ Open the OVO app
✅ Head to the offers tab
✅ Tap the Samsung giveaway tile to opt in

That’s it! You’ve got until 22 February to get your name in the hat 🤞

Prize Draw open 19 Jan to 22 Feb 2026. You must opt in to the Prize Draw to gain an entry (1 entry total). Smart meter, paying by monthly Direct Debit, smartphone and OVO app required. Full terms: https://www.ovoenergy.com/terms/beyond-terms-and-conditions

10/01/2026

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This Is Money
Ovo Energy at risk as gas and electricity supplier slumps to a loss and fails financial stress tests
Story by Mike Sheen • 3mo
The future of one of Britain's biggest gas and electricity suppliers could be at risk after bosses flagged a 'material uncertainty' over its ability to continue as a going concern.

Side Sleepers Get Achy Shoulders, Few Know This "Side Sleeper" Trick
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Side Sleepers Get Achy Shoulders, Few Know This "Side Sleeper" Trick
Ovo Energy, which has four million customers in the UK and is the sponsor of Wembley Arena, is working with regulator Ofgem to bolster its balance sheet to meet capital adequacy requirements that came in at the end of March.

The group is understood to be one of three suppliers, alongside Octopus Energy, that have so far failed to adhere to the new financial resilience standards, The Times reported earlier this year.

23/12/2025

Ovo founder aims to retake control after proposing £200mn investment

Stephen Fitzpatrick wants to provide UK energy supplier with cash injection that would increase his stake to more than 51%

23/12/2025

From star jumps to job cuts: how Ovo Energy fell from grace
One-time wunderkind of UK energy market faces battle for new investment – but it continues to pay out millions to its founder’s company

10/12/2025

Begin your journey to EV charging that’s miles simpler, arriving on 4 November.

Say hello to Charge Anytime monthly plans with home and public charging, plus lots of added perks 🚘 ⚡

Just pay one monthly price and get miles included for smart charging at home, day or night. And a Charge Anywhere voucher to use at thousands of public charge points.�Best of all, it’s all in one seamless app.

See our plans and learn more here: https://www.ovoenergy.com/electric-cars/charge-anytime/monthly-plans

10/12/2025

Festival season might be winding down, but you can still see the biggest acts on stage with OVO Live this autumn 🍁

10/12/2025

Thinking about making the switch to an EV?

Our resident EV expert Alex takes you through everything you need to know - from performance, discounts and exemptions, to a booming second-hand market 👇

10/12/2025

Who wants to be a Clubcard Millionaire? 🙋

Play throughout September for your chance to be 1 of 2 lucky OVO customers to each win 1 million Tesco Clubcard points. That's worth £10,000 to spend at Tesco, or a whopping £20,000 with Tesco Reward Partners.

Could it be you? Download the OVO app to automatically unlock Beyond.* Then link your Tesco Clubcard, and answer our weekly questions in September to play. Good luck! 🤞

* You need to have a Direct Debit and a smart meter