11/03/2026
The biggest myths around changing domestic energy suppliers are that switching providers will cause issues such as power outages, meter malfunctions, billing inaccuracies and also that staying loyal to a provider means you will be better looked after and be given the best rates.
Of course, there are the occasional issues that do arise with providers and we may probably know a family member or friend who has been through some quite negative experience - but any number of issues can arise at any time with services irrespective of changing suppliers or not.
I should KNOW,… as I myself have been through some problematic situations personally, but I have also helped many others navigate some ‘stormy waters’ when dealing with not just Energy Suppliers, but also Broadband and mobile phone services.
In reality, these days, switching to a different provider is often simple & seamless, requires little or no technical changes, and new customers usually receive better discounts in the way of introductory offers and incentives.
In many cases, people also don’t realise they can switch to whichever supplier they prefer,… particularly when moving into a new property currently being supplied by another company. It is also a myth that you HAVE to take your current supplier services with you at your new property - this is most definitely not true. In fact, it is probably one of the better times to make an actual switch as so much is already changing anyway, what better than to wipe the slate and see what what fresh start can be made with various utility providers.
Th truth is, consumers find the market confusing, complex and time-consuming leading them to avoid switching & sticking to what they know - more than 25% of customers have not switched suppliers in the last 3 years - that’s 12.7m households!!
Over half of households trust a personal recommendation from someone they know & nearly a third would rather speak to someone to make saving simple rather than rely on a completely automated or on-line process.