03/09/2026
Week 3 of Helping Hospitality - Customer Complaints 😡
Roughly 60% to 80% of customer complaints in the hospitality industry stem from human mistakes, poor service ex*****on, and staff-related competence issues rather than faulty physical products or high prices.
Studies on service failures show that the vast majority of negative feedback tracks directly back to avoidable errors made by team members.
Common fixes might include implementing solutions to better communicate between front and back of house, speed up service, organise reservation services better or just simply training staff more on the use of till system. Your EPOS system can help w**d out some of the problems by introducing kitchen printers or kitchen video screens to speed up service and reduce the margin of error. Handheld ordering devices also create an efficient and direct front to back of house communication and for the front of house team members who need a refresh on how to use your till system or for the management team member who are looking to get the most out of their back office, speak to your provider and book some training.
Don't forget - if you're a PanaEpos customer you can book a free training session here: https://www.panaepos.com/?p=support
