19/04/2024
📢📣 📢📣 OUR SURVEY SAYS... 🔥🔥🔥
How Clarks Elite Heating Ltd is different to your average trade... Our PROMISES to YOU based on typical feedback about where most trades let customers down...🙌🙌🙌
❌️😢️“Money – Charging more then they say they will, often without any conversation beforehand and not completing what was discussed…"
✅️🥰️We promise to complete the works quoted at the price we say we will! IF anything unforeseen or unexpected was to occur – as yes it does happen – the first thing we would do is let you know and ask how you’d like to proceed after giving you all the information you need from us.
❌️😢️“Quality – Initially promising high standards of work and then rushing the jobs to finish as fast as possible and cutting corners…”
✅️🥰️We understand the level of trust required to allow someone into your home. We promise to always work in a tidy manor and respect your property. Here at Clarks Elite Heating, nothing is rushed! We have great pride in what we do and want you to feel really pleased upon job completion.
❌️😢️“Communication – Not letting customers know what's going on with a jobs progress, not answering the phone or respond to emails…”
✅️🥰️We promise to always strive to answer the phone first time but if we can’t or miss it, we promise to call you back at our earliest convenience. We will also keep you updated with a jobs progress and if anything changes at all with a job’s timescale, we will let you know.
❌️😢️“Quotes - Accuracy and speed of getting sent a quotation and not just waiting around indefinitely…”
✅️🥰️We promise to provide detailed quotes setting out how we will complete the work as we know how it’s important to have mutual understanding. We will always aim to get your quotes out within 48hrs – but will try our best to bring this closer to 24hrs or even less!
❌️😢“Hard sell – Pushing too hard for an answer and making me feel uncomfortable…”
✅️🥰️It’s so important for us to make you feel safe and heard. We promise to listen to your needs and what you say you want and only give our opinions when you ask us for them.
❌️😢️“Lateness – Not being given a time for an appointment, waiting around, no updates given and sometimes no one even turns up all day!”
✅️🥰We give options to our customers asking what suits them. We will do our very best to stay within the 3-hour window given and message you when we are on our way. We promise to let you know if we are running later than expected and the honest reason why.
❌️😢“Attitude – Spending time moaning about their ailments or telling the person that the very thing they are doing is their least favourite job to do…”
✅️🥰We promise to always be polite and respectful as we know it goes a long way. We won’t be swearing in your home and believe in treating others in the way we wish to be treated.
❌️😢“Arse cracks! – Why can’t tradesmen pull their trousers up. No one likes to see a hairy crack!”
✅️🥰We promise to turn up to your property smart and appropriately dressed. We will also have all necessary equipment to keep your house clean such as dustsheets and carpet protector – and yes – we even have our own hoover!
🏅 Give us a call today for an amazing and trustworthy professional service 📞
