Kestrel Specialist Handrail Systems

18/10/2022

We will be closed from Wednesday 19/10 and reopening on Monday 7/11/22

11/01/2021

COVID update : Bruce and James are currently covering arranged site work, Bruce is offering limited office cover whilst I’m working from home. Please bear with us. We will try and respond to queries as soon as we can. Take care. Katie

17/08/2020

Kestrel update 17/8/20 and closure week commencing 24/8/2020.

We have not posted an update since mid-May and a lot has changed in that time and we are grateful to still be here.
We have resumed site work and have been busy completing pre-lockdown projects and now undertaking new ones. James returned at the end of May and Kieran joined us the end of July, on a part time basis. Still not quite back to full running capacity.
Our suppliers are still experiencing some delays, so have found there to be extended lead times, especially with glass.
We have re-opened our showroom, we ask that only 1 customer group at a time enters, using the hand sanitizer available and face masks in line with current guidance.
However, we still cannot offer full time cover for the office. If you visit or call you will see, we are still juggling childcare with time spent on the premises. So still please call beforehand to ensure someone will be here.
And to follow on from this we want to advise you all that we will be closed week commencing 24/8/20 for the week, to allow us to focus on some family time before school hopefully restarts in September.
We will still be answering emails, but please bear with us as an immediate response will not be possible.
Thank you everyone for your continued support and patience as we all adjust to a new normal, whatever that may be for the foreseeable future.

Katie and Bruce

13/05/2020

Kestrel update 13/5/2020

We hope that everyone is managing to stay safe and well during these times. But again they are changing.

We are initially trying to resume some site work during May, in a reduced capacity, as we continue to put our families care as a priority and home-school continues. We will be focusing on completing projects that were already started before the lock down. We then hope to open this up to those projects which are waiting for start dates.

Conscious of the continuing restrictions and adhering to the social distancing, where possible we will also start to undertake new site visits. But please bear with us, visits will not be made immediately.

This slow and staged return to work will have an impact on the office capacities, and we will not be able to open our office for a counter/face to face service. We have had a ‘drop in’ collection in place, this will still continue. However, we now ask that you understand your request will not be dealt with immediately. We ask you to phone 01726 338086 or email [email protected] and we will get back to you with a collection time in the next couple of days.

Please look after yourselves and families

Katie and Bruce

24/03/2020

Kestrel update 24/3/2020
Following on from the most recent announcements, we have decided to suspend all site works and visits, in order to protect ourselves, our team and customers.
Our office is closed to the public, but as a family business myself, Bruce and girls can lock ourselves away in order to still be able to answer your calls and emails.
We are also aware, that some of our products are required for health and safety issues. If Interclamp is required, please contact us, as we still may be able to help with these items.
We are trying to contact all our customers and update them of the current situation if we haven’t already done so.
Please look after yourselves and families
Katie, Bruce, Delphie and Aurelia

17/03/2020

Kestrel Update: 17th March 2020

We’ve had a long think about the impact of the government’s advice relating to the current Corona Virus pandemic and how it will affect us being able to continue to trade.
We are a small family business. So to minimise risks and look after our staff and families we are following guidelines which advise avoiding non-essential contact and travel. We are closing the doors to our showroom and trade counter for face to face enquiries from Wednesday 18/3/2020.
However for now we intend to still be able to respond to your enquiries via email and telephone contact. We will be able to offer an outside collection point and local deliveries for St Austell and Newquay areas, providing a safe outside area to leave the items are available.
We can still offer estimates for our products via email. We do not intend to make any further site visits unless already arranged. In particular for balustrade enquiries, please email, the more information such as pictures and measurements by email the better.
We are still aiming to complete our outstanding projects, ideally with the least amount of personal contact as possible.

Tel: 01726 338086
Email: [email protected]

We hope we can continue to be of service in the future
Good luck we hope to still be here in the aftermath

Katie and Bruce

03/10/2019

Come and see us this weekend !!

✅INTERIORS ✅GARDEN ✅RENEWABLES ✅SELF BUILD

Bring your project to life at the region's leading home-improvement and self-build products and services all under one roof.

Sat 3rd & Sun 4th October 2026
Royal Cornwall Event Centre, Wadebridge

03/10/2019

We have a temporary change of hours during October.
We will be closed Friday 18/10/19, Friday 25/10/19 and Friday 1/11/19
We will have reduced opening hours w/c 21/10/19 of 10:30 - 16:30.
We will aim to respond to you as soon as possible during this time.
Please email any queries to [email protected]

19/10/2018

A complete deck rebuild in stunning Polzeath. Our bespoke post and rail system sitting on a solid oak deck and sub frame , supplied and fitted by ourselves.

05/12/2017

Thank you Cornwall Living

In this month's News & views: Find out how to brighten your winter, with help from the team at Kestrel Specialist Handrail Systems http://ow.ly/pWEF30gTs9v

07/10/2017

The boys hard at work today at the Cornwall Home Show