02/12/2025
The management and staff at Hughes Heating are deeply disappointed by the misleading and exaggerated allegations, as well as several outright falsities, published in the local press today.
This is in addition to the same claims made using misleading photos posted on a local Facebook group, for incomers to Shetland. As the complaint was considered closed through official channels, we chose not to respond.
Given the allegations went through a significant and rigorous dispute resolution process, and involved an MSP, and senior management at national level of the scheme, we are more than assured that the remedial work we offered, is what would be reasonably expected in this situation.
With nearly 2000 customers and over 4500 completed projects in the last 15 years, from tap washers to dual domestic ground source projects, we have worked tirelessly and sometimes beyond the limits of endurance, to keep our customers happy and warm and with some of the best-quality domestic heating systems that can be achieved today.
We are absolutely NOT perfect, and we have made many mistakes over the years, but we have NEVER refused to return to snagging or remedial works post-installation and we have worked closely with Warmworks on this alleged complaint.
There were minor leaks (by our definition and by the wider standards in the plumbing and heating industry) during the installation due to leaking fittings on pipework. As our engineers were on site, they were able to promptly fix the leaks within minutes, ensuring minimal water damage to the ceiling and walls. This was dried out overnight, and the following day a satisfactory test of the Epson printer was carried out by the client.
Post-installation, it was amicably agreed with the customer, that we would send a painter to tape, fill and paint the minor areas of aesthetic damage.
Subsequently, the customer refused our painter who had already purchased the minor amount of materials required for the job, claiming to have completed the work themselves.
Following on from this, the customer then decided that the minor damage sustained now warranted a new ceiling, flooring and replacement printer.
However the client wanted ‘compensation’ rather than the remedial works carried out. Without evidence and just cause for his demands, the complaint was justifiably closed down by the relevant managing agents and by us, as the installers.
We have photos, videos, statements, registrations and certificates that directly disprove many of the false allegations made by the customer and testimony from other trade companies that would not return to the property having worked previously for the customer.
A photographer is calling for compensation after claiming workmen installing a heating system caused a flood that damaged his professional printer.
