03/11/2025
Tech Support & Online Systems Specialist
Location: Manchester (Hybrid/Office-Based)
Company: Zap Vehicle Charging Ltd
Salary: Competitive + Performance Bonus Scheme + Company Vehicle (if required)
Contract: Full-Time, Permanent
About Us
Zap Vehicle Charging Ltd is one of the UK’s fastest-growing specialists in the electric vehicle (EV) charging sector, delivering high-quality installations and support for schools, businesses, and domestic customers nationwide. As we continue to expand, we are seeking an enthusiastic and technically minded individual to join our team and play a key role in supporting both our customers and our internal operations.
The Role
We are looking for a proactive Tech Support & Online Systems Specialist to provide first-line technical support and ensure our customers enjoy a seamless onboarding experience with their new EV chargers. You will be responsible for connecting customers to the online back-office payment platforms and user apps, ensuring everything runs smoothly from installation to activation.
In addition to technical support, this role also involves elements of customer communication, marketing coordination, and database management — making it ideal for someone who enjoys a fast-paced, varied working environment.
Key Responsibilities
• Provide technical assistance to customers for setting up and connecting their EV chargers to online platforms and mobile applications.
• Support both domestic and commercial clients via phone, email, and remote desktop tools, ensuring excellent customer experience at all times.
• Work alongside the Sales and Sales Administration teams to assist with remote setups and, where necessary, attend on-site visits to complete physical connections.
• Manage and maintain company databases, ensuring all client records, product data, and CRM systems are accurate and up to date.
• Coordinate customer mailshots, email campaigns, and other digital marketing communications to promote company offers and initiatives.
• Oversee first-response communication for new customer enquiries, ensuring leads are captured, logged, and assigned efficiently.
• Monitor online system performance and report recurring technical issues or software bugs to management.
• Assist in developing user guides, FAQs, and other resources to enhance the customer experience.
Skills & Experience Required
• Strong IT and technical troubleshooting skills (knowledge of networking or smart devices preferred).
• Excellent written and verbal communication skills with a confident and friendly manner.
• Competence using CRM systems, online dashboards, and digital communication platforms.
• A proactive and problem-solving mindset, with the ability to multitask across departments.
• Experience in a customer support or technical support role (EV industry experience an advantage, but not essential).
• Comfortable using social media and email marketing tools to engage customers.
• Full UK driving licence preferred but not essential (for occasional on-site visits).
What We Offer
• Full product and systems training provided.
• Competitive salary with performance-based bonus scheme.
• Opportunity to work within a fast-growing, forward-thinking clean energy company.
• Supportive and collaborative team culture.
• Career progression opportunities as the business continues to expand.
How to Apply
If you are enthusiastic about technology, enjoy helping people, and want to be part of a company driving the UK’s EV revolution, we’d love to hear from you.
Apply today by sending your CV and a short covering email to: [email protected]
