06/07/2026
We're Hiring: Customer Service Executive (Penang)
EcoSys (SIW Manufacturing Sdn Bhd) is looking for a Customer Service Executive to join our team in Penang.
In this role, you'll be the main point of contact for customer inquiries, coordinating with production, quality, purchasing, and logistics teams to keep orders and schedules on track, reporting to our Operations Director.
What you'll do:
- Provide information and assistance to customers by verifying requests and answering questions
- Process customer requests by coordinating across production, quality, purchasing, store, and logistics
- Plan and schedule workflow according to established manufacturing sequences and lead times
- Expedite operations at risk of delay and adjust plans to meet unforeseen conditions
- Prepare production reports for internal use and for customers
- Resolve billing issues by identifying problems and coordinating required adjustments
What we're looking for:
- Bachelor's Degree in Management Studies, Business Administration, or a related field
- Minimum 3 years of related work experience
- Strong interpersonal skills and an analytical, solutions-oriented approach
- Ability to multitask and stay flexible under changing priorities
Based in Penang, this is a full-time, on-site role.
Interested? Apply here: https://www.ecosysgrp.com/careers/customer-service-executive
