11/09/2021
On this day that I am feeling grateful, happy and thanking God Almighty the giver of life for making me to celebrate another Birthday, I would like to share this with my friends, associates and professional colleagues on EMOTIONAL INTELLIGENCE:- The ability to build strong and trusng RELATIONSHIPS with many people points to the importance of EMOTIONAL INTELLIGENCE not only in our family, society/community, church but also in the workplace.
EMOTIONAL INTELLIGENCE according to Goleman 1998 “refers to the capacity for recognizing our own feelings and those of others, for movang ourselves, and for managing emoons well in ourselves and in our relaonships”. One of the five Crucial Competencies of EI is ''Effective Relationship'' followed up with ''Empathy'' while '' Self Awareness'', ''Self Regulation'' and ''Social Motivation'' are contributing factors also. EMPATHY: Sensing others' feelings and perspective, and taking an active interest in their concerns. People with this competence:–Are attentive to emotional cues and listen well–Show sensitivity and understand others' perspectives–Help out based on understanding other people's needs and feelings•
SERVICE ORIENTATION: Anticipating, recognizing, and meeting customers' needs. People with this competence:–Understand customers' needs. When a husband failed to show empathy on the wife's feeling about his action, he lacks emotional intelligence and as such the relationship can't last, like wise friends, associates or colleagues to each other.
In the same vein, when a Security Officer or an employee failed to understands while the organization employs him or her and lack the feeling to meet the company's need, and do what pleases him, he lacks self awareness, he will surely loose his job.
So understanding how you feel when some one hurts you, also show concern about others feelings including our employer will make us have good working and customer's relation . DO TO OTHERS WHAT YOU WANT OTHERS DO TO YOU. Happy Birthday to myself and others who are celebrating with me today.