Conversation Design Institute

Conversation Design Institute Become an AI professional with Conversation Design Institute.

Get certified in today's most in-demand skills with industry-recognized training in conversational and generative AI.

Everyone is talking about AI agents.Far fewer people are talking about what happens after deployment.On August 20th, CDI...
18/08/2026

Everyone is talking about AI agents.

Far fewer people are talking about what happens after deployment.

On August 20th, CDI and Olivia Marrese from 66degrees are hosting a live webinar on autonomous customer journeys, multi-agent ecosystems, and the realities of scaling conversational AI responsibly.

No hype.
No “replace your workforce” narratives.
Just practical insight from people doing the work.

4 PM CET
Free registration

Most conversational AI problems are no longer technical.They are judgment problems.Teams now have access to powerful mod...
06/08/2026

Most conversational AI problems are no longer technical.
They are judgment problems.

Teams now have access to powerful models, orchestration frameworks, and increasingly autonomous systems. Yet many organizations are still struggling with the same outcomes:
• Low trust
• Poor adoption
• Escalation chaos
• Experiences that feel impressive in demos but frustrating in practice

On August 20th, CDI and Olivia Marrese from 66degrees are hosting a live session exploring what it really takes to engineer autonomous customer journeys responsibly.

Because scaling AI is easy, scaling trust is not.

Thursday, August 20, 2026
4 PM CET
Free registration

Register now: Link in bio.

28/05/2026

Most AI interactions are efficient.

Very few are memorable.

In this case, a simple decision — to respond with empathy — changed how people experienced the system entirely.

Not because it was technically advanced.
But because it felt human.

That reaction doesn’t happen by accident. It’s designed.

Full episode → https://hubs.la/Q04fkXsj0

Designing AI at scale requires more than basics.CxD2 builds on foundational knowledge and focuses on advanced conversati...
27/05/2026

Designing AI at scale requires more than basics.

CxD2 builds on foundational knowledge and focuses on advanced conversational design — including tone of voice, behavior, and designing for complex, real-world environments.

For professionals working on systems where trust, nuance, and performance matter.

Discover more:
https://www.conversationdesigninstitute.com/courses/conversation-designer/cxd2

21/05/2026

AI can generate.

But it doesn’t guarantee relevance, accuracy, or usability.

In this example, a full travel experience is created with AI — then carefully reviewed, corrected, and reshaped by a human.

That gap between output and outcome is where most of the real work happens.

And it’s often underestimated.

Watch the full breakdown → https://hubs.la/Q04fk-gS0

Last chance to join.Today we’re going live with Scaling Conversational AI to Voice with Endre Davids (Seamly).If you’re ...
19/05/2026

Last chance to join.

Today we’re going live with Scaling Conversational AI to Voice with Endre Davids (Seamly).

If you’re working on conversational systems, this session focuses on what actually changes when moving from chat to voice — from real-time constraints to handling interruptions and designing for unpredictable user behavior.

No replays guaranteed. This is your final opportunity to be part of the live session.

Tuesday, May 19, 2026
4 PM CET

Sign up: https://us02web.zoom.us/webinar/register/WN_OEqGxDTiSaGbctD05fdvZA #/registration

EnterpriseAI

One year ago, we rebuilt CDI Academy for the agentic AI era.🎉 The field evolved quickly:• Agentic AI• AI interaction des...
15/05/2026

One year ago, we rebuilt CDI Academy for the agentic AI era.🎉

The field evolved quickly:
• Agentic AI
• AI interaction design
• LLMs at scale
• Real-world conversational systems

Hundreds of new professionals have joined the thousands already certified — from Vodafone to UnitedHealthcare, Salesforce to Lloyds.

To celebrate, here’s our biggest offer since launch — 30 days only:

✅ 25% off annual subscriptions
✅ Your first certificate free ($499 value)

$337.16/year + a $499 certificate included.

🎂 Happy Birthday, CDI Academy.
🔗 Check the website through the link in bio.

Most teams are still focused on outputs.But the real shift is in interaction.One year ago, we rebuilt CDI Academy for th...
14/05/2026

Most teams are still focused on outputs.
But the real shift is in interaction.

One year ago, we rebuilt CDI Academy for the agentic AI era.

Hundreds of new professionals have joined the thousands already certified — from Vodafone to UnitedHealthcare, Salesforce to Lloyds.

To celebrate, here’s our biggest offer since launch — 30 days only:

✅ 25% off annual subscriptions
✅ Your first certificate free ($499 value)

$337.16/year + a $499 certificate included.

🎂 Happy Birthday, CDI Academy.
🔗 Learn more through the link in bio.

14/05/2026

If your idea doesn’t fit the KPI, it usually gets ignored.

That doesn’t mean it’s wrong.

Jason breaks down a simple but underused approach: make the idea visible.

A quick prototype. A rough mock. Something people can react to.

Because most resistance isn’t about disagreement.
It’s about people not being able to see what you see yet.

Full episode https://hubs.la/Q04fkR8Z0

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