26/02/2026
The team from DG press is grateful to our customers for their confidence, and we highly appreciate their compliments, as once again is reflected in this testimonial from Mr. Miroslaw Prokop at Euro Print, one of our valued customers.
Maintaining operational efficiency
We must take care of the operational efficiency of machines and equipment, without which modern man can hardly function in today’s world.
To do so, the efficiency of the VSOP 850 web printing press installed in our company last year is not looked after solely by our employees who operate it on a daily basis. We also rely on the service support of DG press from the Netherlands. The colleagues from DG press installed the machine at our site in July 2025, commissioned it, and continue to assist us in resolving issues that arise during operation.
When required, we receive remote helpdesk support covering mechanical and electrical matters, with the possibility of remote monitoring of individual machine components. But for some issues, their field service engineers and our crew need to meet in person at the machine that has refused to cooperate via the internet.
Rapid service effort
Such a situation occurred last week. A request for assistance was made, and DG press reacted swiftly. Within 24 hours, service engineer Silas van der Meulen landed at the nearest airport and, early in the afternoon, he was already at the machine. By the evening, the machine had yielded to Silas’s efforts. Together with our colleagues, he explored its mechanical and electrical recesses, revealed the cause of its stoppage, and started running again.
In-house or Outsource
The above story reflects a broader issue. Should every company have its own specialized organizational unit responsible for the technical supervision of machinery and equipment?
Maybe, but smaller companies cannot afford this, as maintaining in-house technical specialists is costly. Even large plants face the question: where can one find “good” specialists with the right qualifications and skills? Specialist knowledge, for example, in printing machinery, requires not only appropriate education but also acquired experience with specific types of equipment and technologies.
For this reason, many companies do not maintain their own mechanical and electronic departments but instead use an external service provider, like DG press. Outsourcing, making use of highly specialized external services, relieves the company’s day-to-day operations and allows it to focus on its core tasks: production. This is how we run our operations as well. Fortunately, we have in our printing company a hands-on and skilled crew that is capable of dealing with many of the smaller issues.
Fast response
For all, the response time matters not only in a printing house. It matters both for our customers and for the printing house itself, which, during a machine breakdown, does not print and therefore does not earn.
Fortunately, since last year, we have two roll-to-roll offset printing presses using electron beam technology. This does not change the fact that service response time always matters.
DG press was also in a situation where its specialists were engaged with other customers, yet within 24 hours they sent Silas to assist us, because they understand what the standard of “service” truly means!
Edited and abridged with permission of the author.
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