Alpine Energy

Name: Alpine Energy
Address: PO Box 530, Timaru, NZ
Telephone: +64800661177

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Alpine Energy

Alpine Energy is proudly community-owned, delivering power to over 34,000 homes, farms and businesses across South Canterbury.

Outage information: https://www.alpineenergy.co.nz/customers/outages We are proud to connect over 34,000 customers throughout South Canterbury. We are considered an essential lifeline service, playing a significant role in our community, contributing to the growth and prosperity of our region and New Zealand's transition to a low-carbon economy. We are committed to work practices, operations and o

utcomes that support our employees and the wider community. Our people form the backbone of our network and are vital to help us ensure that we can keep the lights on for South Canterbury. In the event of an unplanned outage, please visit our website (www.alpineenergy.co.nz) for updates. If your outage is not listed, please report a fault via the website or contact our 24-hour call centre on 0800 66 11 77. Our Facebook platform is monitored between the hours of 8am – 8pm daily. Our online Mailbox ([email protected]) is monitored during working hours Monday – Friday. We are a member of the Utilities Disputes complaints scheme. If you have raised a complaint that we have not managed to resolve, you can contact Utilities Disputes for resolving complaints, this is a free and independent service- www.udl.co.nz

31/05/2026

**Update 8.28pm. Power has been restored. Thanks team!**

An UNPLANNED power outage has occurred due to car vs pole.

Date and time: Sunday 31 May at 3.36pm

Estimated restoration time: Sunday 31 May TBC

Our crews are working hard to restore power to you.

Affected areas
Belfield
Orton
Rangitata

We are committed to restoring your power as quickly and as safely as possible. We apologise for any
inconvenience. Updates will be posted here and on our website.

Please treat all wires as LIVE, as normal power supply could be restored at any time.

Thank you for your patience.

28/05/2026

**UPDATE: Power restored at 1:02pm. Thanks team!**

An UNPLANNED power outage has occurred.

Date and time: Friday 29 May, 8:05am
Estimated restoration time: TBC

Our crews are currently working hard to restore power to you.

Affected Areas:
Twizel

We are committed to restoring your power as quickly and as safely as possible. We apologise for any inconvenience. Updates will be posted here and on our website.

Please treat all wires as LIVE, as normal power supply could be restored at any time.

Thank you for your patience

21/05/2026

We really enjoyed being part of the South Canterbury Year 11 Pathways Expo yesterday... such great energy in the room!

Over the day, we spoke with around 800 students and had some awesome conversations about all sorts of futures. There was a lot of interest in finance in particular, alongside creative paths like authors and painters, and careers in law.

It was a great chance to show that while people often think of Alpine as just having lines people and engineers, there’s so much more happening from finance and digital to customer, HR and marketing.

Our “Find Your Fit” quiz was a hit too, helping students see options they might not have considered! Huge thanks to the organisers (Mayors Taskforce for Jobs Timaru and Timaru District Council) for putting on such a valuable event and our people for taking time out to help nurture the future generations of work!

Keen to learn more about careers with us? 👉 https://www.alpineenergy.co.nz/corporate/careers

18/05/2026

🌞 Solar update – and why it’s good news for you.

When your solar panels make more electricity than your home needs, the extra power flows back into our local electricity network.

Until now, how much power you could send back depended on where you lived and how much capacity the network had. Many households were limited to 5 kW.

From 1 May 2026, there’ll be a standard export limit of up to 10 kW for homes, in line with national rules.

👉 Why this matters:
This change means customers can get more value from their solar system. More spare solar power can be shared instead of wasted, helping solar systems pay for themselves faster. It also makes it easier for households to plan for the future - like adding an electric vehicle or battery - while helping keep the electricity network reliable and supporting the wider community.

✅ Most households won’t notice any change
✅ You can still use all the solar power your system makes
✅ Existing solar systems can apply to increase export to 10 kW here: https://www.alpineenergy.co.nz/customers/generating-electricity/distributed-generation-application. Tick the "Increase Distributed Generation" box.

In some areas, lower limits may still apply to protect local power quality and keep the network running safely for everyone.

If you’re installing or upgrading solar, talk to your electrical contractor or solar installer, who can help guide you through the application process.

17/05/2026

Hey Waimate! Join us tomorrow at your local library to find out how you can save on your power bill & win some prizes along the way too! Starts at 11am. See you there :)

16/05/2026

**Update as of 7:33pm: Power has been restored. Some customers might experience power going off and on due to switching from generation power to normal service but this will be temporary and then all will be back on! Massive shout out to our hard-working field crew and huge thanks for everyone's patience 🙌

*Update as of 6pm* Unfortunately due to extensive pole damage from a vehicle vs pole earlier today, our faultmen require more time before they can restore power to everyone. So far 48 customers have been restored. We know this is a tough time to be without power. Our crews are working as fast as they can. Thank you for your patience. More updates as soon as we know more.

An UNPLANNED power outage has occurred.

Date and time: Sunday 17 May 11.05am

Cause: Car vs Pole

Estimated restoration time: TBC

Our crews are currently working hard to restore power to you.

Affected Areas:
Fairlie
Burkes Pass
Kimbell
Middle Valley
Mount Dobson
Mount Michael
Opuha
Sherwood Downs
Coal Stream
Cricklewood
Hazelburn
Winscombe

We are committed to restoring your power as quickly and as safely as possible. We apologise for any inconvenience. Updates will be posted here and on our website.

Please treat all wires as LIVE, as normal power supply could be restored at any time.

Thank you for your patience.

15/05/2026

💗 Today on Pink Shirt Day, we stand together against bullying - and for workplaces where everyone feels safe, respected and valued.

We’re committed to building that culture every day. Today, we’ve taken another step with a new e-learning module to help our people recognise the behaviours that can cause harm and give them confidence to speak up.

A big thank you to our team for getting behind this, including donating to this worthy cause!

Because positive workplaces don’t happen by chance... they’re something we choose, every day. Let’s keep choosing respect 💗

08/05/2026

💨It may look calm out there, but strong north-west winds are forecast from 2pm, today through to early Saturday. MetService New Zealand is warning of strong winds (orange) in the Canterbury High Country, with severe gusts up to 120km/h and 140km/h in more exposed areas.

These winds may bring down trees and debris, which can affect our lines, and cause power outages. If you're in Fairlie rural, Tekapo Lilybank, Godley Peaks and Mt Cook, please be prepared. Secure loose items, charge devices, and have torches and warm clothing handy. If you rely on electricity for medical equipment, please check your backup plans.

Our crews are ready and monitoring conditions closely.

📞Report faults or hazards: 0800 66 11 77
🔗Stay informed:
Weather warnings: https://www.metservice.com/warnings/home -south
Outages: https://www.alpineenergy.co.nz/customers/outages

05/05/2026

**Update 5.46pm: Power has been restored, thanks crew**

Kia ora, South Canterbury.

An UNPLANNED power outage has occurred.

Date and time: Tuesday 5th May, 4:44pm
Estimated restoration time: Tuesday 5th May, unknown

Our crews are currently investigating and working hard to restore power to you.

Affected Areas:
Gunn's Bush
Kelseys Bush
Mt Studholme

We are committed to restoring your power as quickly and as safely as possible. We apologise for any inconvenience. Updates will be posted here and on our website.

Please treat all wires as LIVE, as normal power supply could be restored at any time.

Stay safe and thank you for your patience.

Address

PO Box 530
Timaru

Telephone

+64800661177

Website

http://www.alpineenergy.co.nz/

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