Alpine Energy

Alpine Energy Alpine Energy is proudly community-owned, delivering power to over 34,000 homes, farms and businesses across South Canterbury.

Outage information: https://www.alpineenergy.co.nz/customers/outages We are proud to connect over 34,000 customers throughout South Canterbury. We are considered an essential lifeline service, playing a significant role in our community, contributing to the growth and prosperity of our region and New Zealand's transition to a low-carbon economy. We are committed to work practices, operations and o

utcomes that support our employees and the wider community. Our people form the backbone of our network and are vital to help us ensure that we can keep the lights on for South Canterbury. In the event of an unplanned outage, please visit our website (www.alpineenergy.co.nz) for updates. If your outage is not listed, please report a fault via the website or contact our 24-hour call centre on 0800 66 11 77. Our Facebook platform is monitored between the hours of 8am – 8pm daily. Our online Mailbox ([email protected]) is monitored during working hours Monday – Friday. We are a member of the Utilities Disputes complaints scheme. If you have raised a complaint that we have not managed to resolve, you can contact Utilities Disputes for resolving complaints, this is a free and independent service- www.udl.co.nz

Yesterday's unplanned outage in Timaru Central impacted local businesses, and we'd like to extend a genuine thank you to...
06/09/2026

Yesterday's unplanned outage in Timaru Central impacted local businesses, and we'd like to extend a genuine thank you to everyone affected.

Our team has shared how understanding and supportive customers were while crews worked to restore power safely and as quickly as possible. In situations like these, that patience makes a real difference and is greatly appreciated.

Most importantly, thank you for your understanding yesterday. We're proud to serve a community that backs its local crews when they're out doing what they do best!

Update as at 6.26pm: all power now restored, huge thank you to our Crew and Control Room! An UNPLANNED power outage has ...
06/09/2026

Update as at 6.26pm: all power now restored, huge thank you to our Crew and Control Room!

An UNPLANNED power outage has occurred.

Date and time: Sunday 6 September 12.55pm

Estimated restoration time: TBA

Our crews are currently working hard to restore power to you.

Affected Areas:
Timaru Central

We are committed to restoring your power as quickly and as safely as possible. We apologise for any inconvenience. Updates will be posted here and on our website.

Please treat all wires as LIVE, as normal power supply could be restored at any time.

Thank you for your patience.

An UNPLANNED power outage has occurred.Date and time: Saturday 5 September 8.36pmEstimated restoration time: Saturday 5...
05/09/2026

An UNPLANNED power outage has occurred.

Date and time: Saturday 5 September 8.36pm

Estimated restoration time: Saturday 5 September 11pm

Our crews are currently working hard to restore power to you.

Affected Areas:
Cricklewood

We are committed to restoring your power as quickly and as safely as possible. We apologise for any inconvenience. Updates will be posted here and on our website.

Please treat all wires as LIVE, as normal power supply could be restored at any time.

Thank you for your patience.

**UPDATE 1:14pm - Power has been restored. Thanks team!**An UNPLANNED power outage has occurred.Date and time: Thursday...
02/09/2026

**UPDATE 1:14pm - Power has been restored. Thanks team!**

An UNPLANNED power outage has occurred.

Date and time: Thursday 3 September 10:15am
Estimated restoration time: TBC

Our crews are working hard to restore power to you.

Affected areas:
Clandeboye
Milford

We are committed to restoring your power as quickly and as safely as possible. We apologise for any inconvenience. Updates will be posted here and on our website.

Please treat all wires as LIVE, as normal power supply could be restored at any time.

Thank you for your patience

*UPDATE: Power has been restored. Thanks team!*An UNPLANNED power outage has occurred.Date and time: Tuesday 1 September...
31/08/2026

*UPDATE: Power has been restored. Thanks team!*

An UNPLANNED power outage has occurred.

Date and time: Tuesday 1 September 10:37am
Estimated restoration time: For the safety of our crews while repairs are underway to address trees over power lines in the area, power will need to remain off until approximately 5pm today.

Our crews are working hard to restore power to you.

Affected areas:
Orton
Rangitata Island

We are committed to restoring your power as quickly and as safely as possible. We apologise for any inconvenience. Updates will be posted here and on our website.

Please treat all wires as LIVE, as normal power supply could be restored at any time.

Thank you for your patience

**Update 4.04pm. Power has been restored. Thanks team!**Kia ora, South Canterbury. An UNPLANNED power outage has occurre...
30/08/2026

**Update 4.04pm. Power has been restored. Thanks team!**

Kia ora, South Canterbury.

An UNPLANNED power outage has occurred

Date and time: Sunday 30th August, 1.08pm

Estimated restoration time: Sunday 30th August, 5.00pm

Our crews are currently investigating and working hard to restore power to you.

Please continue to report any outages by calling 0800 66 11 77 or visiting our website for updates.

Affected Areas:
Langly Downs
Raincliff

We are committed to restoring your power as quickly and as safely as possible. We apologise for any inconvenience. Updates will be posted here and on our website.

Please treat all wires as LIVE, as normal power supply could be restored at any time.

Stay safe and thank you for your patience.

Update 8.45am: Please note correction to post below - we will go ahead with outages as notified on the alternative dates...
26/08/2026

Update 8.45am: Please note correction to post below - we will go ahead with outages as notified on the alternative dates for outage numbers DVE514 and DVE515, which will occur on Friday 28th and Monday 31st respectively, weather permitting.

⚠️ Planned Power Outage Cancelled – Fairlie

Due to bad weather, today's planned power outage in Fairlie has been cancelled.

Affected residents will be notified when the outage is rescheduled. Please note that the outage will not take place this week.

We apologise for any inconvenience and thank you for your understanding. Stay warm and stay safe :)

Snow, rain and freezing temperatures are on the way for inland South Canterbury. Now's the time to get prepared, especia...
25/08/2026

Snow, rain and freezing temperatures are on the way for inland South Canterbury. Now's the time to get prepared, especially if you live, work or travel in our rural and high-country areas.

MetService has issued a Heavy Rain Watch from 1pm to 6pm today 26 August for the Canterbury headwaters, followed by a Heavy Snow Watch from 6pm today 26 August until 9am Friday 28 August for inland South Canterbury and the Canterbury High Country. There is a high chance the snow watch could be upgraded to a warning.

What to expect

Heavy rain is expected to turn to snow this evening, with the worst conditions forecast from Thursday into Friday morning. Snow may fall as low as 400m in some areas.

Heavy snow, strong winds and falling trees can impact the electricity network and may cause power outages, particularly in rural, high-country and exposed areas. If conditions are unsafe, restoration times may be longer while we work to restore power safely.

Our crews are ready, and we’re closing monitoring conditions for any updates or escalations.

Here’s how you can prepare:

✅️ Clear drains and gutters

✅️ Charge phones, power banks, and keep a torch and battery radio handy

✅️ Have enough food, water, blankets, and essential medications to last through a potential outage

✅️ Plan your travel in the region, drive carefully and avoid low-lying areas

✅️ Check your medical back up plans if you rely on electricity for critical medical equipment.

✅️ If you’re on a farm, check generators, fuel suppliers, water systems and plans for livestock care.

⚡️Safety first, always: Stay clear of fallen power lines and always treat them as live. To report trees or lines down, call us on 0800 661 177.

Stay informed:

🌧️Weather updates: https://www.metservice.com/warnings/home

🔌Power outages on our network: https://www.alpineenergy.co.nz/customers/outages

🧣Be prepared: https://www.alpineenergy.co.nz/.../outage-preparedness

Stay safe, South Canterbury, and take a few minutes now to get prepared before the weather arrives. ❄️⚡🌧️

**Update 6.31pm. Power has been restored. Thanks team!**An UNPLANNED power outage has occurred. Date and time: Tuesday 2...
25/08/2026

**Update 6.31pm. Power has been restored. Thanks team!**

An UNPLANNED power outage has occurred.

Date and time: Tuesday 25 August 1:16pm
Estimated restoration time: Tuesday 25 August 6.30pm

Our crews are working hard to restore power to you.

Affected areas
Orton
Rangitata Island

We are committed to restoring your power as quickly and as safely as possible. We apologise for any inconvenience. Updates will be posted here and on our website.

Please treat all wires as LIVE, as normal power supply could be restored at any time.

Thank you for your patience.

Planned Power Outage | Pleasant Point & Surrounding AreasA planned power outage will take place tonight from 11.00 pm Mo...
24/08/2026

Planned Power Outage | Pleasant Point & Surrounding Areas

A planned power outage will take place tonight from 11.00 pm Monday 24 August to 3.00 am Tuesday 25 August (approximately four hours).

Customers affected by the outage should have already received direct notification. It is important to note; we use the contact details provided to us by your electricity retailer (the company you pay your power bill to).

As an additional heads up, we're sharing this here too.

The outage is required to allow work near the Timaru Substation, where we are undergrounding a section of power lines to improve network reliability and resilience. Because this work affects the network supplying Pleasant Point, a temporary outage is needed to complete it safely.

We understand power outages can be inconvenient and have scheduled this work overnight to help minimise disruption.

If you have any questions, please contact us on 0800 66 11 77, or email [email protected]

Address

PO Box 530
Timaru

Telephone

+64800661177

Website

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