09/10/2026
You may have seen our recent outage updates, particularly across Canterbury, where cable theft and vandalism have taken several charging sites offline.
We know how frustrating these disruptions are, and we want to reassure you that there’s plenty happening behind the scenes.
We’re working closely with NZ Police and other charging network operators, sharing evidence and information to help identify those responsible and this work gets results. Earlier this year, cable theft incidents in Wellington led to offenders being charged and pleading guilty.
We’re also working with our site partners to trial additional deterrents, while keeping our chargers safe, accessible and reliable for everyone.
When damage occurs, our team works to restore service as quickly as possible, and we’ll continue sharing updates here and through the ChargeNet app.
You can help protect the network, too. If you see a theft in progress or immediate danger, keep yourself safe and call Police on 111.
If you discover damage at a charging site, please let us know on 0800 224 274.
Thanks for your patience, your support and for looking out for the network we all share ❤️ 🔌 🚗
