28/04/2020
The airline said passengers on cancelled flights can manage their bookings on its website before their scheduled travel dates. Cebu Pacific is offering passengers three options:
Free rebooking – the carrier says passengers can rebook to any other travel date within three months. Rebooking fees and fare difference fees have been waived.
Full Travel Fund – passengers can also place the full cost of the ticket in a Travel Fund valid for one year. Passengers can either book a flight up to one year ahead, or pay for add-ons (e.g. baggage allowance, seat selection, etc.)
If the Travel Fund is not used within one (1) year, passengers can apply for a full re-fund. Cebu Pacific says processing of refunds will start after the community quarantine in the country has been lifted and “regular work schedules resume”. The carrier also says “due to the unprecedented volume of requests for refunds, the process will take as long as three to four billing cycles”.
For flights booked through a travel agent, please coordinate with them to manage the booking, Cebu Pacific said.
Finally, Air Asia has cancelled all of its domestic and international Z2 flights until May 15 in the Philippines.
The low-cost airline said guests with existing flight bookings made on or before April 24 with a departure date between March 23 and June 30 will now be able to “select from a range of extended flexibility options for future travel”.
Air Asia X Airbus A330
According to Air Asia, passengers who have been affected by the cancellations have two options. They can either change to any new travel date before October 31 on the same route for an unlimited number of times without any additional costs, although this is “subject to seat availability”, or they can choose to retain the value of the flight booking for future travel with Air Asia to be redeemed within 365 calendar days from the issuance date. The travel date of the new booking can fall on any date within the published flight schedule on airasia.com.
“Guests are also advised that changes to travel plans may be made with Air Asia even after the community quarantine period. For their convenience, guests may utilise Air Asia’s online support team and visit AirAsia’s office as needed once restrictions have been lifted,” the carrier said in a statement posted on its website.
Tags: Air Asia, Cebu Pacific, Philippine Airlines