07/08/2026
This is the second system we've built in-house at Bass Aero.
The first was OIC — our Operations Information Centre, built to make knowledge instantly searchable.
This one is OpsDesk.
It's the platform our operations team runs every flight on, from the first enquiry to the final invoice.
Every job moves through a single workflow:
Request → Flight Creation → Completion → Back Office Review → Finance Verification → Billing.
Every charge is checked twice before it reaches an invoice.
For years, we managed flights using paper flight summaries. When COVID arrived, paper processes became impossible overnight. We moved everything onto shared drives and folders. It kept us flying, but it was a workaround, not a system.
We looked at off-the-shelf platforms, but they were built for someone else's operation, priced for someone else's budget, and often meant putting client data on someone else's servers.
So we built our own.
Nobody understands Bass Aero's workflow better than the people who run it every day.
Built by ops, for ops.
