03/10/2020
How Technology and Innovation Have Changed Service Delivery.
When the world welcomed its first automatic tailored machine (ATM) on June 27, 1967, no one would have guessed this brainchild of Scottish inventor Shepherd-Barron would form an essential part of customer service many years down the line. Today, together with automatic vending machines and interactive kiosks, ATMs form the core of the global self-service technology.
Self-service technologies have become the norm as each business eyes automation. Most companies are gradually letting their customers interact with direct services without the help of employees. All thanks to automated devices and wireless communication, which has enabled remote management, there is widespread adoption of self-service technology from rural areas to urban centers. - https://enteradvisor.com/2020/01/23/technology-innovation-changed-service-delivery/
Changes and Innovations in Self Service equipment delivery, software. The future of Self Service. The integration of Ai and ML.