02/28/2026
Dear Valued Customers,
We have some unfortunate news to share. On February 28, 2026, we will be closing our doors after 7.5 years of serving you.
After 23+ years in the HVAC industry, Chris and I (Melissa) are mentally and physically burned out, and we are ready for a career change. We opened Platinum in 2018 not for ourselves and not to get rich, but to provide the best customer service possible. We truly hope we achieved that during our time in business.
Between COVID and the rampant rate of inflation, it has been an uphill battle that we never fully recovered from financially. The daily stress we have faced has taken its toll over the years. On top of that, our children have no interest in learning or taking over the trade, which left us in the difficult position of needing to hire additional employees.
Unfortunately, we simply cannot compete with larger HVAC companies in terms of benefits, pay, and long-term stability. It is hard enough to find hardworking and reliable employees, and our inability to compete with larger companies’ employment benefit packages and pay makes it nearly impossible to find quality workers who are also trustworthy with our valued customers. We hold ourselves to very high standards when it comes to how our customers are treated.
This was not an easy decision, but we believe it’s what’s best for us and our family. We will truly miss each and every one of you, and we are deeply thankful for the journey you shared with us. A special thank you to those who have been with us for decades going back to our dad’s company, AC Solutions. You especially will be dearly missed.
We understand finding a new trustworthy HVAC company can be difficult. Fortunately, we are confident in recommending an HVAC company based out of Winder, GA that we trust with our amazing customers. We did not sell your information, nor are we benefiting in any monetary way by recommending them. We are recommending them solely because they are run by an outstanding and trustworthy group of people that we have personally known over the years. Please give them a call for your future HVAC needs:
American Comfort Heating and Cooling
278 Nunnally Rd SE
Winder, GA 30680
(678) 954-3058
We have no doubt you will be in good hands with the team at American Comfort. We would not recommend them if they were not up to our high standards.
For any manufacturer warranties, American Comfort or any licensed and certified HVAC company will be able to assist you. We ensured that all equipment was properly registered at the time of installation, so your manufacturer warranty remains fully intact.
For any system we installed within the past year, unfortunately, our included one-year labor warranty will no longer apply after we close. American Comfort or any other HVAC company cannot honor that specific labor warranty because it was provided directly by us at no cost to you. However, if you purchased a 5 or 10 year extended labor warranty, that coverage can still be honored by any licensed and certified HVAC company, as it is administered through a third party and not directly tied to our company.
We want to sincerely thank all of you again for your support over the years. It has truly been a blessing to serve you.
With gratitude,
Melissa & Chris
