04/29/2024
Mercury Plastics is actively looking for an experienced Customer Service Representative. Job description below. Excellent pay ($20 - $25/hour starting) plus benefits. 7am - 3:30pm Monday - Friday. Great promotional opportunity. Must have your own reliable transportation.
Job Title - Customer Service Representative
Payroll Status - Hourly. At will employ. All employees of Mercury Plastics are “At Will” employees.
Compensation - Salary exempt. Fair market value as determined by federal and state wage and labor standards. Increases in compensation based on demonstrated skill improvement and increased measurable impact in the performance of logistics operations. Duration of employment does not impact compensation.
Reports To - General Manager. The Customer Service Representative is a key position.
Qualifications and Skills:
Education – High School Diploma, plus 2 years of Customer Service experience or Associate Degree
Excellent organizational and time management skills
Ability to work well in a fast-paced environment with frequently changing dynamics
Consistent schedule 7AM - 3:30pm M-F
Valid Maryland Driver’s License and reliable transportation
Required:
Read and interpret quote requests and correspondence
Well above average verbal and written communication
Professional demeaner
REQUIRED Computer use including MS Office (word, excel, teams)
Pleasant personality
Preferred
- Customer service experience
- Inside sales experience
- Duties and responsibilities:
The Customer Service Representative is responsible to assure the following occurs timely and accurately.
Teamwork –
- Complete assignments on time.
- Maintain open and positive communication with team members.
- Communicate effectively at all levels in the organization.
Administration – Customer Service Representatives are responsible and accountable to assure the following are completed accurately, completely and on time.
- Print reports
- Enter and maintain customer quotes, orders and acknowledgements
- Validate and verify customer purchase orders with Mercury sales orders
Perform daily
- enter customer orders
- maintain existing orders
- return calls to customers and associates
- advocate for customers
Perform monthly
- Calculate sales forecast
- Track and report sales
Respond to customer inquiries relative to any concerns
Initiate and receive customer service calls, emails and messages from new, current and previous customers
Troubleshoot and resolve challenges affecting customers, our affiliates and our partners
Prepare/draft quotes and responses to correspondence
Data entry and maintenance of sales orders
Prepare, review and analyze reports relative to sales and marketing
Assist outside sales team with tasks as requested
Attend industry conferences representing Mercury Plastics our affiliates and our partners.
Works closely with - production, logistics, sales, quality, engineering, production control, finance and leadership teams, customer supply chain teams
Other duties as assigned by leadership
Location - 2717 Wilmarco Ave, Baltimore, MD 21223
Ongoing Training - At Mercury Plastics our team members are our most valuable asset. We invest heavily in the education and training of our employees. Team members are expected and occasionally required to attend and complete training. Training costs are paid by Mercury Plastics.
In addition to corporate desired training and education, Mercury Plastics offers tuition reimbursement for all classes relevant to team member positions (with prior approval and grade of B or better).
Work Schedule - Day shift – 7AM – 3:30PM Monday – Friday or as assigned by leadership
Other - Ours is a very family friendly working environment. Mercury Plastics expects members to be respectful of team members and their families
Performance evaluation metrics:
Personal
- Attendance 97%
- On time at work 97%
- On time reporting performance 97%
- Transaction entry within four-hour time window
