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CDS - Tech that makes a difference

Name: CDS - Tech that makes a difference
Address: 466 Northfied Road, Bedford Heights, OH, 44146, US
Telephone: +19802248775
Price range: $$

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Bedford Heights, OH
CDS - Tech that makes a difference

We help organizations reach more customers and make a bigger difference with custom communication too

09/01/2025

Cheaper doesn’t mean better service.

Last year, some agencies chose a lower-cost provider over CDS. On paper, their services looked similar.
In reality, they weren’t.

Here’s why: cheaper providers don’t offer the full family of services our clients depend on:
• Live agent assistance
• Technical support
• Multilingual coverage
• Custom reporting and compliance

Anyone can copy a service list.
What they can’t copy is over 30 years of proven expertise in how agencies actually work.

And when they try, the cracks show:
⚠️ Staff burnout
⚠️ Longer wait times
⚠️ Frustrated clients and broken trust

At CDS, we don’t compete on price alone.
We compete on value, service, and outcomes — helping agencies save money while protecting relationships and reputations.

That’s the CDS difference.

01/17/2024

Our automated appointment scheduling system has saved some clients an 80% decrease in daily calls. That’s a lot of percents!

Learn more at: https://cdsanswersforyou.com/services/automated-communication

01/10/2024

Every year since forging a partnership with CDS, RTC of Southern Nevada’s key metrics have exceeded industry standards. Better yet—robust reporting from the CDS system paints a clear picture of the performance on a consistent basis.

Learn more at https://cdsanswersforyou.com/success-stories/regional-transportation-commission

01/05/2024

Our Values | Connected Ownership

Owning our roles and championing teamwork is the secret sauce that makes our journey so darn awesome.

Why is it so critical? Because it's all about fulfilling our mission to serve those incredible folks who are out there making a real difference!

We don't just hire, we invest. We're on a mission to find the perfect puzzle pieces—the right people for the right roles. It's like assembling a dream team where everyone's skills unite to create that perfect balance.

Learn more at https://lnkd.in/gf7ix6Ya

01/03/2024

Our Values | Growth for Impact

We're firm believers that growth isn't just about numbers, but the real impact it creates.
For us, it's not just about expanding our client base; it's about connecting with incredible individuals and organizations who are making a difference in their communities. We're on a mission to serve and support those who are leaving a positive mark on the world.

But guess what? Growth isn't just a company thing—it's a personal journey too! We're all about continuously expanding our skills, learning new things, and evolving as individuals. Because let's face it, the more we grow individually, the greater impact we can make collectively.

So here's to embracing growth, both professionally and personally! Let's keep adding those skills, making a difference, and creating a ripple effect of positive change.
Cheers to the journey ahead!

Learn more at https://lnkd.in/gf7ix6Ya

12/29/2023

Our Values | Empower One Another

Here, it's not just a job; it's a community where we're all about lifting each other up to be our absolute best.

We're not holding onto secrets—we're all about sharing the tools, knowledge, and those high expectations that push us to do our absolute best for our awesome clients. Because when we succeed, we do it together.

CDS isn't just a workplace; it's a space where you can soak up knowledge, spread your wings, and grow both personally and professionally. Whether you're a seasoned pro or just starting out, there's always room to learn and thrive here.

Learn more at https://lnkd.in/gf7ix6Ya

12/27/2023

Our Values | Compassion in Action

We've got our hearts set on making a difference for those battling against poverty and the incredible organizations that support them.

At the core of it all? Humanity and kindness. When you're on the phone with us, we want you to feel it—know that you're talking to someone who genuinely cares. It's not just about transactions; it's about creating connections that matter.
We've built a culture that's all about understanding and consideration. We're in this together, going that extra mile to make a positive impact. Because hey, isn't that what it's all about?

Here's to approaching every interaction with heart, empathy, and a whole lot of kindness. Together, let's make a real difference!

Learn more at https://lnkd.in/gf7ix6Ya

12/15/2023

Our Values | Success Through Service

We’re rooted in the belief that success lies in making a difference—not just making a buck. We’re passionate about helping underserved communities. That’s why we’re committed to helping clients connect with as many people as possible.

Learn more at https://cdsanswersforyou.com/who-we-are

11/29/2023

Ready to expand your VITA services? CDS helps you grow in cost-effective ways with technology-supported processes. Maximize your impact and assist more taxpayers who depend on your expertise.

Learn more at https://cdsanswersforyou.com/

11/21/2023

As Thanksgiving approaches, a huge THANK YOU to our amazing CDS community! Your unwavering support is our driving force. This holiday, we're grateful for enduring partnerships, loyalty, and feedback that inspire continuous improvement.

11/15/2023

Your agency is unique, and so are your needs. CDS provides custom solutions that empower you to increase productivity, serve more taxpayers, and focus on high-value tasks. Tailor technology to your VITA mission.

Learn more at https://cdsanswersforyou.com/

11/10/2023

🚫 We never outsource 🚫 All CDS call center support comes from the United States, offering optimal first-call resolution, decreased handle time, and the accuracy and professionalism to create higher customer satisfaction scores.

Learn more at: https://cdsanswersforyou.com/services/customer-care-support

Address

466 Northfied Road
Bedford Heights, OH
44146

Opening Hours

Monday	8am - 9pm
Tuesday	8am - 9pm
Wednesday	8am - 9pm
Thursday	8am - 9pm
Friday	8am - 9pm
Saturday	8am - 9pm
Sunday	10am - 9pm

Telephone

+19802248775

Website

http://www.cdsanswersforyou.com/

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